Follow the steps below to connect a shared mailbox to your SUmail account in Outlook.

Only shared mailboxes that have been migrated to SUMail can be added into Outlook. To find out if the mailbox you need has been migrated, please contact your academic or administrative support personnel.

Once the shared account has been migrated, follow the steps below to add the account to your Outlook desktop client.


Instructions


Add a Shared Mailbox to Outlook for Windows 10

  1. Launch Outlook

  2. Click on File


  3. Click on + Add Account




    1. Enter the email address for the shared mailbox and click Connect


  4. Click on Sign in with another account



  5. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in




  6. Enter in the password for your email account



  7. When prompted, authenticate with your two-factor authentication method (2FA)



  8. It may take a moment to link the shared mailbox then you will see a prompt that states "Account successfully added." Click Done and restart Outlook



  9. After you restart Outlook, you will see the shared mailbox added and it is now ready to be used.


Add a Shared Mailbox to Outlook for macOS

  1. Launch Outlook

  2. Click on Outlook > Preferences


  3. Click on Accounts



  4. Click on the + in the bottom left corner and click New Account...



  5. Enter in the email address for the shared mailbox


  6. Click on Sign in with another account


  7. Replace the shared mailbox email address with your full email address (NetID@syr.edu) then click Sign in


  8. Enter in the password for your email account


  9. When prompted, authenticate with your two-factor authentication method (2FA)


  10. It may take a moment to link the shared mailbox. Click Done



Getting Help

For support of the information above, staff and faculty should first contact their academic or administrative support personnel.