Follow these instructions to determine if a remote computer is reachable for a remote connection.  You will need to know the remote computer name or IP address.  This information was likely provided by your DSP or IT Consultant and should look like the following examples.

Computer Name →    uc-joldrxa-15.ad.syr.edu 

Computer IP address -> 128.230.xxx.xxx

Using a Windows Computer

1.   Highlight "Start" in the Windows menu bar and then type "command" into the "Type here to search" field and then double click "Command Prompt" listed under Programs.
2.   Type "ping [x]" (without quotation marks) into Command Prompt.   Replace "[x]" with the IP address or host name of the target computer.
3.   Press "Enter" to ping the remote computer. 

Positive response will look similar to the following with a different Reply from and values:  "Reply from 127.0.0.1: bytes=32 time<1ms TTL=128"   

Negative response will return "Request timed out.".

EXAMPLE OF POSITIVE RESPONSE (the computer should respond to a remote request)

EXAMPLE OF NEGATIVE RESPONSE (the computer is not available to respond to a remote request)

Using a OSX Computer

1.  In the Finder type "Terminal" and then double click the Terminal app in the left column.
2.  Type ping -c <number of times to ping> <IP address>. The IP address is xxx.xxx.xxx.xxx, where xxx is a number between 0 and 255. For example, to ping 192.168.1.1 five times, you would type ping -c 5 192.168.1.1.

Note: If you do not enter the number of times that you want to ping the IP address, your system will continuously ping the address until you manually stop it. To stop pinging the IP address, press Control + C.

If the ping is successful, you should receive replies from the address that you are trying to ping.  If the ping is unsuccessful, you need to diagnose your network setup further.

EXAMPLE OF POSITIVE RESPONSE (the computer should respond to a remote request)

EXAMPLE OF NEGATIVE RESPONSE (the computer is not available to respond to a remote request)