If your SUMail Account was locked for security purposes, please call us at 315-443-2677 in order to unlock your account and change your password. Once you have access to your account, follow the steps below to make sure that it is secure. 

When sending this document link to someone whose account has been locked by Security, do so by either sending the link in a text message or to a third party email address.

Troubleshooting steps and documentation for other issues related to SUMail can be found on the Email at Syracuse University homepage.


Step By-Step Guide

Follow the steps below:

  1. Log on to SUMail by visiting http://sumail.syr.edu and entering in your email address and new password
    1. Please note: After changing your password it can take up to one hour for our email system to recognize that new password. If you are unable to log in right away please check back in one hour.
  2.  Select the gear icon in the upper right corner and choose "Mail" from the menu. 
    picture shows the use selecting the gear icon in the top right corner of their SU Mail homepage to open the settings
  3. Select "Forwarding" and ensure that "Stop forwarding" is selected.
  4. picture shows user selecting forwarding option from the left side of their screen
  5. Click on the "Save" icon
  6. Select "Inbox and sweep rules" and ensure that you delete any Inbox and Sweep rules that you have not personally set up. To delete a rule, select it and click on the "trash" icon. 
    picture shows user selecting inbox and sweep rules option from the left side of their screen
  7. Click on the "Save" icon
  8.  Select "Block or allow" and ensure that there are no blocked senders that you have not personally set up. To delete a blocked sender, select it and click on the "trash" icon. picture shows user selecting block or allow option from the left side of their screen
  9. Click on the "Save" icon
  10. Select "Connected accounts" and ensure that there are no connected accounts that you have not personally set up. To delete a connected account, select it and click on the "trash" icon. picture shows user selecting connected accounts option from the left side of their screen

Click on the "Save" icon

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Video Instructions

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Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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