Required fields

• Required fields will be indicated to the customer by a black or orange asterick to the right of the field name.
• It is common for customers to miss these small astericks and be unable to Submit the form.

Recommendations:

• At the top of the form, include a message such as "* = required field" in a large font.
• Add the phrase "(required)" in the field name.
• Add a note at the bottom of the form near the Submit button such as "If the Submit button is unavailable, please check that all required fields were completed."

Formatted fields

• Fields such as email addresses and phone numbers can be set for specific formats.
• If the format is not followed, the customer will receive an error message.

Recommendations:

• Add the format to the field name such as "Phone Number (NNN-NNN-NNNN format)" to help the customer get the correct format the first time.