The FAQ page below has been developed for those interested in finding out more about the Syracuse University implementation of Zoom. Please note that additional questions may be added at any time.
FAQ Topics
Users should use the standard login link found at the top of zoom.syr.edu.
Syracuse University Zoom uses Single Sign-On (SSO) and your NetID and password for login. To manage your account, including NetID lookup and managing your password, visit NetID Self-Serv.
Standard users will not need to sign up. As long as the user is an active faculty, staff, or student, they simply log into the standard login link found at the top of zoom.syr.edu and their account will be provisioned. First time login will require confirming the account via an email sent to the corresponding @syr.edu email address.
Yes. Any part-time faculty, staff, or students with active affiliation will be able to log in.
Yes. Any ESF faculty, staff, or students with active affiliation will be able to log in using the same NetID and password they use for MySlice or Blackboard.
Syracuse University Zoom uses Single Sign-On (SSO) and your NetID and password for login. To manage your account, including NetID lookup and managing your password, visit NetID Self-Serv.
If you are unable to manage your NetID account or password via the NetID site, note that ITS staff cannot make changes to your account or provide passwords via email. In this case, please contact the ITS Help Desk.
If you are a standard or HIPAA Syracuse University Zoom account user, please contact the ITS Help Desk. Please note that ITS staff cannot make changes to your account via email.
If you are a 2U student or faculty member, please follow the support steps on 2U Support Services.
Please note that users are welcome to use personal Zoom accounts they have already configured at zoom.us. However, if you have an existing Zoom account previously configured using an @syr.edu email address you have two options to proceed:
Option 1 - Keep your personal Zoom account and keep your personal account data separate from Syracuse Zoom. To do this, simply log into your personal Zoom account at zoom.us and update your email address to a new non-@syr.edu address. You can then proceed to log into the University Zoom without moving your account or data. You can learn more from Zoom here: How Do I Change the Email on My Account?
Option 2 - Move your existing personal account to Syracuse University Zoom which includes your existing Zoom cloud storage. To do so, please follow the instructions available on the Moving a Personal Zoom Account to Syracuse University Zoom page.
2U students and faculty should continue to use the Zoom learning management system (LMS) provided by 2U for hosting or participating in classes.
For more information, please refer to the 2U Support page for assistance.
Users should use the HIPAA compliant login link found at the top of zoom.syr.edu.
You would have been notified by your distributed support staff. Distributed support staff are reaching out to faculty and staff who teach or work in areas that are required to use the University Zoom HIPAA compliant sub-account. If you believe you need access to the HIPAA Zoom portal contact your academic or administrative support personnel for additional assistance.
No, once a user is in the University Zoom HIPAA portal, that should be used as their entry to University Zoom.
If you are a distributed support staff member and are not associated with Health Services and Counseling Services, then please use the University Standard Zoom account. If you believe you need access to the University Zoom HIPAA portal, please send an email to help@syr.edu.
Zoom offers a wealth of One Minute Video Tutorials. Additionally, Zoom offers responses to Frequently Asked Questions.
In addition to future events that may be offered by the university or your school, college, or department IT personnel, Zoom offers Zoom Education Webinars that are open to any active Zoom user.
ITS strongly recommends all users follow the guidelines found on Securing Zoom Meetings. Additionally, you can visit Zoom's articles on Best Practices for Securing Your Virtual Classroom, New Security Toolbar Icon for Hosts, and Zoom Meeting and Webinar Passwords.
As a campus provided IT resource, Syracuse University Zoom users should adhere to the Information Technology Resources Acceptable Use Policy.
The current capacity for Syracuse Zoom users is 300 concurrent meeting participants.
Users that have a preferred name defined on MySlice will see it in their Zoom profile.
A user's Zoom Profile and their Zoom Display Name will reflect their legal name unless a Preferred Name has been provided, in MySlice. A user sees First Name and Last Name fields only in their Zoom profile, they are not displayed anywhere else. When in meetings, the Display Name is shown, but may be editable there for that meeting only (allowed or disallowed by the meeting owner). These fields are populated through our Identity Management authoritative source, so we do not permit users to edit them in the user profile settings.
Yes, if you are a standard Syracuse University Zoom user.
To add or change your profile picture, log into zoom.syr.edu through the Standard SU Zoom User portal or the University Zoom HIPAA portal, select Profile from the left hand side of the screen, this will open the My Profile page in Zoom. Under your current photo click Change, then adjust the crop area on your current picture or upload a new one. You can also delete your profile picture by clicking Delete.
Users will not be able to manually edit their pronouns in Zoom. Pronoun information is received from MySlice, by Zoom, and users may add/modify/delete pronouns in MySlice. Please reference the following MySlice support page for more information: Pronouns Frequently Asked Questions (FAQ).
The Syracuse University Zoom system receives Syracuse University affiliates' Pronouns from MySlice whenever a users logs in, to Zoom, using Single Sign On (SSO).
TA's will need to be added as alternative hosts for that meeting in order to start the meeting on the host's behalf. The alternate host can be added to an existing meeting using the desktop client or added when the meeting is created through the web interface. The alternate host must have an active account on the SU Zoom system to be added to a meeting. More information can be found at the following Zoom Support page - Alternative Hosts.
Alternate hosts are different than co-hosts which are added during a meeting and cannot start the meeting.
The alternative host option allows you to schedule meetings and designate another licensed user on the same account to start the meeting or webinar if you are unable to. This licensed user will receive an email notifying them that they've been added as an alternative host, with a join link to start the meeting. Additionally, the alternative host can be sent a calendar invite with the join the meeting link.
The alternate host can be added to an existing meeting using the desktop client or added when the meeting is created through the web interface. The alternate host must have an active account on the SU Zoom system to be added to a meeting. More information can be found at the following Zoom Support page - Alternative Hosts.
Alternate hosts are different than co-hosts which are added during a meeting and cannot start the meeting.
As long as you and the scheduler are both apart of the Syracuse University Zoom Edu license, you can assign scheduling privileges to these users to schedule meetings on your behalf. You can also schedule meetings on behalf of someone that has assigned you scheduling privilege. You can learn more here: Zoom Support: Scheduling Privilege
Hosts of the Zoom meeting can enable co-hosts once in the meeting; however, there can only be one primary host. Co-hosts will not have the ability to make settings changes to the meeting, such as addressing security settings or adding additional co-hosts.
To allow participants before the host, there is a setting allowing attendees to join before host when the meeting is setup. Waiting room is required to be turned off for this to work (under profile - settings). You do this at your own risk, and it is strongly recommended that you use password protection. You can learn more here: https://support.zoom.us/hc/en-us/articles/202828525-Join-Before-Host
Breakout rooms are available to the Host under profile - settings. You can learn more here: https://support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms
Polling can be added by the host. It is under profile - settings. You can learn more here: https://support.zoom.us/hc/en-us/articles/213756303-Polling-for-meetings
It has been determined by the Information Security team that personal links are not going to be allowed at this time. The setting for customizing personal links has been disabled as an organization wide setting and isn't available to anyone. This feature has been deemed to be a security vulnerability and could invite "Zoom Bombing." So for now, we are unable to turn that customization on for users.
The option to do third-party file transfers in Meeting and Chat was temporarily disabled by Zoom on April 1, 2020. Local file transfer is available with their latest release. Third-party file transfers and clickable URLs in meeting chat will be added back in an upcoming release.
Data is not currently permitted to be migrated out of the University Zoom environment.
If you would like real-time captioning, please refer to our ASL, CART and Captioning Resources page. Additional information about captioning services can be found on the Video Captioning Resources page.
The Zoom Live Transcript information page describes the steps in enabling machine-generated live transcripts.
Faculty and staff are able to request additional support for large virtual events. This can include expanding participant capacity for large meetings up to 500 participants and webinars up to 10,000 participants at additional costs. Additional information and request forms are available on the Web Conferencing for Events page.
Faculty and staff looking to get webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
Additionally, it may be useful to review Web Conferencing Comparison.
Yes. Faculty and staff looking to get webinar licensing for their own departments or Syracuse University Zoom account should start by contacting their academic or administrative support personnel.
Syracuse has implemented Zoom Education for active users on campus.
Zoom accounts will be automatically provisioned to any active faculty, students, or staff member by visiting Zoom at Syracuse University and logging with their NetID and password through the Shibboleth single sign-on (SSO).
Currently there are two options:
First: You can download your Zoom recording and upload it to Kaltura so that it can easily be accessed by Blackboard Learn.
Second: You can provide the direct link for the Zoom recording to your Blackboard Learn class.
Yes. ITS has integrated Zoom with Blackboard Learn. Additional details and instructions, including how to create a Zoom link and schedule meetings, is available on the Using Zoom in Blackboard page.
Syracuse University Zoom users have been provided 500MB of storage per user. This includes all users of the standard portal. Users of the HIPAA portal have not been enabled for storage.
Users seeking to utilize more than 500MB of space should save recordings to their local computer and upload them to another location, such as Kaltura Mediaspace or Microsoft Stream, or use a personal Zoom account external to the University Zoom.
Your stored meetings will still be available, however, if your meeting storage exceeds the single user account size of 500MB we ask that you work with your distributed IT support staff on finding a long-term storage strategy or move back to an external non-@syr.edu account.
Alumni will be able to maintain their account, however, the account will be moved to a 'Basic' level Zoom account and will no longer have the benefits of a Zoom Edu pro license.
Departments may remove access anytime after the effective date of retirement or resignation. If no action is taken, staff that resign or retire lose access after 30 days and faculty that resign lose access after 1 year (365 days). Faculty-retirees retain access. Additional information about IT resources following retirement or resignation is available on the IT Resource Access After Graduation, Retirement, Resignation, etc. page.
At this time, we are reviewing the integration of enterprise applications in support to the University's Academic Strategic Plan and Mike Haynie's COVID-19 Task Force. Submit requests for marketplace applications to help@syr.edu.
Active users having issues with Zoom should contact the ITS Help Desk.
To report an issue related to Zoom desktop on your work, office, or lab computer, please contact your academic or administrative support personnel. This includes any Syracuse University issued laptops being used remotely.
2U Students needing support with your 2U Zoom account, please contact your 2U school or college support contact listed on listed 2U Support Services page.
2U Faculty experiencing any issues using your 2U Zoom account, please contact 2U Support Services.
Question or answer missing or you'd like to contribute to the FAQ? Please contact the ITS Help Desk.