Welcome to Handshake for Career Services Answers space. Within this Space, each feature available by Handshake is broken down in the same format as the navigation pane found in Handshake. With each section you should find Direct from Handshake Resources, Direct from SU Resources, Pro Tips, and more.

For all internal SU support regarding Handshake, please contact handshake@syr.edu.

For external support direct from Handshake, please submit a ticket.

Depending on your experience using Handshake, you may find the best results using the internal system first. If a question cannot be answered, it will be elevated from internal to external by our internal handshake support team.


Handshake was implemented at SU in 2018. All information requests needed for data prior to 2018 should be made to handshake@syr.edu.



Academy: New to Handshake | Maximizing Student Use of Handshake | Handshake Mobile App

Help Center: New to Handshake | Helping Students Get the Most from Handshake | Student Homepage FAQs






New Staff

Build or Update your Profile

As needed, you may need to build or update your profile to reflect your current or new office location.

Handshake Account Settings

Update your Notification Settings

This is a global setting which is set for all users by default. The solution to prevent these notifications this is to change your notification preferences. (See attached, as needed)

  1. Navigate to your name in the upper right
  2. Select “user settings”
  3. Select “Notification Preferences”
  4. Navigate to “Interview Schedules”
  5. Locate the preference that says, “a student requests to swap interview schedule slots” and remove notifications by deselecting the check marks

Handshake Notification Preferences






Existing Staff








Default Search Filters

Handshake has quite a few areas that can have default search filters so that whenever you explore Handshake as a Career Services practitioner, you are seeing the content relevant to your scope. For example, as you explore Handshake, if you are associated with a specific School or College, you might want to only see Appointments, Jobs, Events (and more) that are only relevant to the industries, majors, major groups, or Staff of your School or College.

The following areas can have default search filters (expand each category to see examples):


Manage (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office may have the following search filters:
      1. School Year = Freshman, Sophomore, Junior, Senior
      2. label = [ school or college label ]
      3. Not Labels = alumni
      4. Other = Is Activated
    2. An Undergraduate Career Services that utilizes the Assigned To field for their students may have the following search filters:
      1. School Year = Freshman, Sophomore, Junior, Senior
      2. label = [ school or college label ]
      3. Not Labels = alumni
      4. Assigned To = [ Career Advisor Name ]
      5. Other = Is Activated

Experiences (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Template = [ Template(s) names associated with your office or templates within your scope ]


Resources (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office may have the following search filters:
      1. Author = [ Author Name ]
        1. Be advised, some of the Handshake Resources that are for the University are posted as Anonymous and will not show up if you add a specific author name.


Events (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office wants to see all related employer events at SU may have the following search filters:
      1. Employer Host Industry = [ Industries related to your particular School or College ]
    2. An Undergraduate Career Services office wants to see only events hosted by your office may have the following search filters:
      1. Career Center = [ School or College Career Center ] OR Labels [ School or College Office Event Label ]

Fairs (jump here to for a walk through)

Appointments (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services Advisor wants to see only their appointments may have the following search filters:
      1. Staff Member = [ Career Advisor Name ]
    2. An Undergraduate Career Services Advisor or Director wants to see all office appointments may have the following search filters:
      1. Staff Member = [ Career Advisor Name 1, Career Advisor Name 2, etc. ]


Jobs (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related pending jobs may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Salary Type = Paid
      3. Employer Industry = [ Industries related to your particular School or College ]
      4. School Year = Freshman, Sophomore, Junior, Senior
      5. Other = Exclude Posted to All Majors

Interviews (jump here to for a walk through)


Employers (jump here to for a walk through)

  • Example:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related pending employers may have the following search filters:
      1. First, click view of choice (e.g.: Pending)
      2. Industry =  [ Industries related to your particular School or College ]

Contacts (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office at a particular School or College wants to see all related employer contacts may have the following search filters:
      1. Labels = [ School or College contacts label, e.g.: ecs - contact ]
    2. An Undergraduate Career Services office at a particular School or College wants to see all related employer contacts, but only those who are also recruiters may have the following search filters:
      1. Labels = [ School or College contacts label, e.g.: ecs - contact ] + [ School or College recruiter label, e.g.: ecs - recruiter ]


Analytics (jump here to for a walk through)

  • Examples:
    1. An Undergraduate Career Services office at a particular School or College wants to see only their favorite reports may have the following search filters:
      1. Show favorites only is checked
    2. An Undergraduate Career Services Advisor at a particular School or College wants to see only reported related to Students may have the following search filters:
      1. Report Type = Students


It is highly recommended to explore these areas of Handshake as soon as possible and spend some time adding in filters relevant to your School, College, Unit, or scope.



Tips from Syracuse University

Syncing Handshake Calendar to SUMail

Employer Account Login

School Settings: Career Services Staff Roles and Permissions

/wiki/spaces/CSHUB/overview: Overview and growth support for Career Services staff members of all proficiency levels.

/wiki/spaces/CSHUB/pages/154731019: Breakdown of Career Systems available to all Career Staff and Students.


Request a Career Staff Handshake Account








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