• QA/QC Work Orders
• Create Work Orders
• Technician Work Load Portlet

FAQs

Is it required to QA/QC a work order? Yes.  This is the step that completes the work order and send a notification to the person who requested the service.

What does QA/QC stand for?  Quality Assurance and Quality Control

How often should I QA/QC?  Every day, if the job is done it's good customer service to let the requestor know as soon as possible.

What if I complete the QA/QC assignment and it's not really done?  Contact Dispatch immediately.  They will re-open the Service Request and create a new work order to finish the job.  They will also ensure the customer knows of the error.

What if there are multiple shops on a work order, when does the requester get a done email?  When the last QA/QC assignment is completed.

To complete the QA/QC Assignment

• From the Work Orders Awaiting Supervisor Review (QA/QC) portlet select a work order

• Go to the Assignments tab
• Click on the word Supervisor QA Review
• Click on the Complete Assignment Button (there are two, you can click on either one)

• The status of the work order must go to complete for the email to be sent to the requester.

Example email sent to the requester:

To Create a Work Order with No Service Request

Definitions:

Why create a Service Request:  The requester gets notified when the job is complete.

Why create a Work Order with no Service Request: An internal facilities job where there is no notification required.

• From the Favorite Applications Portlet select Syracuse Work Order
• Click on the + New Work Order

• Enter the Short Description
• Enter the Long Description, not required
• Enter the Asset, not required but desired
• Enter the Work Order Location (it will default if you entered the Asset/Equipment being serviced)
• Select the Issue
• Click on Save

• Go to the Assignments Tab
• Add an assignment
• Assign to Shop, required
• Assign to Technician, not required
• Click on Save

Technician Work Load Portlet

Use this portlet to determine