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In your Zoom web portal, click settings on the left-hand side of the navigation menu, scroll through settings.

Meeting Settings

Security Settings

Enable Waiting Room

Admitting participants during a meeting

As the meeting host, click Manage Participants.
Click Admit to have the participant join the meeting.

Admit all participants from the Waiting Room

As the meeting host, click Participants.
Click Admit all.

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Sending participants to the Waiting Room during a meeting

As the meeting host, click Participants.
Click More next to the participant's name and choose Put in Waiting Room.

Screen_Shot_2020-07-24_at_5.10.04_PM.png

Sending messages to participants in the Waiting Room

As the meeting host, click Chat.
Click the dropdown next to To:

Whitman > Waiting Rooms > waiting chat.png

Click Everyone (in Waiting Room). Type and send your chat message to the Waiting Room.

Whitman > Waiting Rooms > waiting chat 2.png

Once the message has been sent, the participants in the Waiting Room will see the message on the Waiting Room screen:

Whitman > Waiting Rooms > waiting-room-attendee-chat.png