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Android Phones and Tablets vary widely between platforms and versions. We strongly recommend using the Microsoft Outlook App offered in the Google Play Store as it offers the best experience when using your SUMail account.
 

Preparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

More migration details are available on the Exchange Email Migration to SUMail page.


Table of Contents

Download/Install Outlook

Visit the Google Play Store to download and install Outlook
 

Configuring the Outlook app for first time users

  1. Once you have installed the Outlook app, open it.
  2. You will be brought to a welcome screen. Tap Get Started.
  3. On the 'Get Notified' screen, you have the option to turn on or off app notifications. Choose the setting based on your personal preference.
  4. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)
  5. Click Add Account.
  6. Enter your NetID password on the Office 365 sign in page and select Sign In.
    1. If you have 2FA, select your preferred second authentication step.
  7. Your account will be added to the Outlook app.
  8. You will be prompted to add another account right away if you wish to do so. Tap Let's Do It! to configure another account, or tap Maybe Later to wait.

You will be directed to a brief tutorial about Focused Inbox, Calendar, and Search in the Outlook app. You may select to skip the tutorial. 
 

Removing an email account from Outlook 

  1. Launch the Outlook app.
  2. At the top left, select the menu icon, tap Settings.
  3. Tap the account you would like to remove.
  4. A new window will appear. Tap Delete Account.
  5. A small menu will appear, tap Delete.
  6. Fully quit the application.
     

Adding an email account to Outlook 

  1. Launch the Outlook app.
  2. At the top left, select the menu icon, tap Settings.
  3. Click Add Account.
  4. Enter your NetID password on the Office 365 sign in page and select Sign In.
    1. If you have 2FA, select your preferred second authentication step.
  5. Your account will be added to the Outlook app.
     

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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