Information Technology Services (ITS) provides both wired and wireless network solutions throughout. This space will discuss the available networks, the intended audiences, and support documentation to get properly connected.
Wireless Networks
Below is a comprehensive list of each wireless network available on campus. Make note that these networks are only available in the detailed locations, for the intended users, and using the indicated login information, if necessary.
Need help configuring your device? Head over to the Wireless Connections Home page.
| Network Name | Description | Supported Devices | Supported Locations | Intended Users | Login |
|---|---|---|---|---|---|
| AirOrangeX | Fast, secure network and internet connection for computers, smartphones, and tablets everywhere on campus. Use AirOrangeX to access University online resources that require your SU NetID and password including MySlice, Blackboard, Answers.syr.edu, and more. | Personal computers, phones, and tablets | 100% campus coverage | Active faculty, staff, and students | NetID and password; Managed at http://netid.syr.edu |
| AirOrangeHelp | Use AirOrangeHelp anywhere on campus only to configure your computer, smartphone, and tablet to connect to AirOrangeX with your NetID and password. Select this network, then navigate a browser to airorangehelp.syr.edu and follow the instructions for your device. Note that this network provides no external internet access. | Personal computers, phones, and tablets | 100% campus coverage | Active faculty, staff, and students | No login required |
| Gadgets&Games | Located only in the University residence halls, Gadgets&Games is a fast, open internet connection for many but not all internet TVs, gaming systems (XBox, Playstation, Wii), streaming devices (Roku 2 and up, Amazon FireTV and Stick, internet radios, Blu-Ray players), and more. Note that Apple TV, Chromecast, Nintendo DS and DS lite, and wireless printers are not supported. Gadgets&Games cannot be used to access University online resources that require your SU NetID and password, nor should it be used for anything involving your personal information. | Streaming devices, gaming systems, and internet connected TVs | Residence Halls Only | Active Students | No login required |
| AirOrangeGuest | Your family and guests who don’t have an active SU NetID can connect to the internet everywhere on campus using AirOrangeGuest. They should select this network on their device, then navigate a browser to the guest portal and follow the instructions. AirOrangeGuest is not a secure network; users proceed at their own risk. More details can be found in the Visitor and Guest Wireless Guide. | Personal computers, phones, and tablets | 100% campus coverage | Visitors and Guest | |
| OrangeHotSpot | Located only in the Carrier Dome, OrangeHotSpot provides an open internet connection during most major events. | Personal computers, phones, and tablets | Dome Only | All Dome Visitors | No login required |
| Eduroam | Eduroam (education roaming) is a secure, worldwide wireless network access service developed for the international research and education community. Eduroam provides students, faculty, and staff from more than 5,500 participating institutions simple, instant and secure access to the Internet when visiting each other’s institutions. You won’t use this here at SU (unless you’re a visitor) but will find it handy when you visit other participating institutions. More information can be found on the Eduroam page. | Personal computers, phones, and tablets | 100% campus coverage | Visitors from Other Institutions | Username and password managed at the other institutions |
| SUAD | The Syracuse University Active Directory (SUAD) network provides a fast, secure network and internet connection to University-owned Active Directory devices anywhere on campus. | Work computers and laptops | Varies by Administrative Needs | Res Hall Staff | Staff credentials |
Wired Networks
Network routers
To better accommodate the varied devices students connect to the wired (Ethernet) network in residence halls (i.e. personal computers, gaming consoles, voice-over-Internet devices, and TiVo), ITS has approved the use of personal network routers in student rooms (sometimes called "broadband routers or "cable/DSL routers"). Routers must not have wireless capability (i.e. Apple Airports are not allowed) because wireless devices disrupt the SU network (wired and wireless). Information about purchasing and installing a router is available on the router web page.
Self-installed wireless access points
The University's AirOrangeX wireless network is available in all residential facilities. Installing commercially available wireless network access points in the residence halls is strictly prohibited. Installation of these devices will disrupt the SU network (wired and wireless) and result in a student's network port being disabled.
Getting Help
If you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677, by email at help@syr.edu, or by stopping into 1-227 Center for Science and Technology (hours of operation).