This page is dedicated to information and support for Microsoft Multi-Factor Authentication (MFA) at Syracuse University, also referred to as two-factor authentication (2FA).
About Microsoft MFA
Microsoft MFA is currently enabled for all Syracuse University Faculty, Staff, and Students accessing SUMail, Office365 applications, and MySlice. MFA is an added verification step during authentication that helps to prevent the unauthorized use of NetIDs and passwords by ensuring that only the account owners themselves can access their account. Commonly described as “something you know and something you have.” In this analogy, “something you know” refers to your NetID and password and “something you have” is a timed, unique code generated just for you.
Additional information about two-factor authentication can be found on the Two-Factor Authentication home page.
Table of Contents
Available Authentication Methods
There are multiple methods to authenticate with. Your chosen methods can be managed at mfa.syr.edu.
| Method | Process | Notes |
|---|---|---|
| Notify me through the app | Uses Microsoft Authenticator app to push notification to the device | Recommended option for general use. Allows you to press "Approve" as your second factor. |
| Use verification code from app or token | Uses Microsoft Authenticator app to provide verification code inside the app | Recommended option for when internet connectivity is unavailable. |
| Text code to my authentication phone | SMS Text to mobile device | Country code must be provided and international rates may apply. |
| Call my authentication phone | Call to configured phone number | Country code must be provided and international rates may apply. |
Configuring Your Account
First-time Setup
Follow the How To Configure Microsoft Two-Factor Authentication page.
Set up the Microsoft Authenticator app
Follow the 6 Steps provided by Microsoft to setup the Authenticator app with your account.
Modify Existing Microsoft MFA Configuration
You can manage or update your authentication settings at mfa.syr.edu
Traveling with Microsoft MFA, including Syracuse Abroad and International Students
If you are traveling and need to access your account, be sure to configure authentication methods you will have available prior to traveling. You can manage or update your security verification methods at mfa.syr.edu.
ITS recommends the mobile application version as it does not require cellular connection once configured. Note that for call or text authentication, your mobile device will require service at your destination. Additionally, if you use the office phone method, an alternative method will be required while traveling.
Going Abroad?
Syracuse Abroad students should configure their 2FA as soon as possible, download and configure the Microsoft app on their mobile device, and take their mobile device when they go abroad. Configuring before you leave enables your continuing access to protected University accounts regardless of location. Students should ensure their authentication methods function correctly, and should be sure to have their configured mobile device when they go abroad.
No Methods Available While Traveling or Abroad? If you have any limitations which prohibit the use of the authentication methods while traveling, please contact the ITS Help Desk
Getting Help
For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
Faculty and staff are highly encouraged to begin support by contacting their academic or administrative support personnel.