Place a Call

• Dial a number and then lift the handset.
• Lift handset and dial a number.

Internal Calls  (5 Digit Extensions)

• Dial a user's 5 digit extension to call to an internal phone.

Local Calls

• Dial 9+xxx-xxxx

Long Distance Calls

• Dial 9+1-XXX-XXX-XXXX

Emergency (911) Calls

• Dial 911, Dial 9+911

Answering & Ending a Call

• Lift handset or press the Answer softkey to answer a call.
• Hang-up handset or press the EndCall softkey to end a call.

Ignore a Call (Divert)

• When the phone is ringing, but you want to send the caller directly to your voicemail, press the Decline softkey.

Redial a Number

• Press Redial softkey (redials last call placed/received/missed).
• Lift the handset and press the <Navigation> pad arrows to select a number from your call history.

Corporate Directory

1. Press Contacts.
2. Select Corporate Directory.
3. Select either First Name, Last Name or Number.
4. Enter the search criteria, press Submit, and select a contact.
5. Press Dial or Press Details to check user details.

Hold And Resume A Call

1. To place call on hold, press Hold button.
2. To retrieve call, either press the Resume softkey or Hold button.

Transfer a Call

1. Verify that you are on an active call (not on hold).
2. Press Transfer
3. Enter the transfer recipient’s phone number.
4. Wait for the recipient to answer or skip to Step 5.
5. Press Transfer again.

View Call History/Place Calls Via Call History

1. Press the bottom dot on the navigation panel
2. Scroll and select the number you would like to call back.

Conference Calls

Start a Conference Call

1. Establish the first call, press Conference button.
2. Enter the participant’s phone number.
3. Press Conference softkey to add participant to your call.
4. Repeat to add additional participants.

Remove Participants

1. While in a conference, press Show Details.
2. Highlight the participant’s name and press the Remove softkey. Note: You can only remove participants if you initiated the conference.
3. Hang up or press EndCall softkey to end your own participation. 

Change Ringtone

1. Press Applications
2. Select Settings.
3. Select Ringtone.
4. Press Play to play the ringtone or push Set to select the ringtone.

Voicemail

Personalizing Your Voicemail

Initial Setup

1. Press the Messages button.
2. Enter the default PIN (51225) then #
3. Follow the prompts to record your name, greeting and a personal PIN. ∗ If needed your System Administrator can reset your PIN.

Message Waiting Indicators (MWI)

• Solid red light on your handset.
• Message Icon on a line.

Retrieving Your Voice Messages

By default all voicemail will be sent to your email.  If you do not have email access you can perform the following actions:

1. Dial 3-3900 or Press the Messages button.
2. Externally dial (315) 443-3900 to retrieve Voice Messages.
3. Follow the voice prompts.

Direct Transfer to Voicemail

1. While on a call, push the “Transfer” softkey.
2. Hit # and then dial the 5 digit extension.
3. Select “Transfer” Again.

Tips and Shortcuts

How do I setup Speed Dials?

1. Use a web browser and access https://voip.syr.edu/ucmuser. 
2. Use your windows username / password to login.
3. Click the 'Phones' tab.
4. Click 'Phone Settings'.
5. Click 'Speed Dial Numbers' and select 'Add a New Speed Dial'.
6. When entering in the number, prefix the number with a 9 (e.g. 93155551234).

How do I Transfer a Voicemail? 

1. You can simply forward the email with the attached voicemail.

To Forward via the Phone prompts:

1. Listen to the new message.
2. Hit 5 to forward.
3. Provide an introduction.
4. Hit ## , enter the extension and then #.

How do I Forward All?

1. To forward calls, press the 'Forward all' softkey.
2. Either:
   1. Enter the phone number (you need to prefix 9), or
   2. To forward all calls to voicemail, press 'Messages'.
3. To cancel call forwarding, press 'Forward off'. 

Voicemail Shortcuts 

Main Menu:

• 1 - Hear new Messages
• 3 1 -  Review Saved Messages
• 3 2 -  Review Deleted Messages
• 4 1 -  Change Greetings
• 4 1 2 - Switch to Alternate Greeting

Listening to Voicemail:

• # -  Next Message
• 1 -  Restart a message
• 2 -  Save
• 3 - Delete
• 8 - Pause