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This page outlines the iSchool Technology Services’ practices, operations, and policies to ensure all staff are aware of obligations in relation to selection, usage, and safety when utilizing information technology within school.

Policies and procedures are accompanying to those established by Syracuse University Central ITS: https://policies.syr.edu/policies/information-technology/

Not finding what you are looking for? Visit our Central ITS Services and Applications for a full list of IT services.

Location and Hours

The IT office is located in Hinds Hall Building, room 002-M.

The IT office operates according to the University's published hours: Monday through Friday, 8:00am to 5:00pm during the academic year, Monday through Friday, 8:00am to 4:30pm during the summer.

The IT office is closed for holidays as issued by the University's Office of Human Resources: https://hr.syr.edu/academic-year-and-summer-hours

Staff

Name

Title

Email

Roger Merrill

Director of Information Technologyrmerrill@syr.edu

Michael Clarke

Director of Online Strategymmclarke@syr.edu

James Powell

Instructional Technology Analystjmpowe03@syr.edu

Katie Rook

Digital Content Managerkglemanc@syr.edu

Thuc Phung

Computer Consultanttsphung@syr.edu

Ryan Drescher

System Administratorradresch@syr.edu

Nick Lyga

Web Specialistndlyga@syr.edu

Monya  Ghabarou

Office Coordinator

mjghabar@syr.edu

Contacting IT Services

It is the user’s responsibility to report issues using the Orange Tracker system. Users should input tickets using these methods of delivery. The methods, listed by preference would be:

  1. Fill out the help-desk ticket form on https://my.ischool.syr.edu.
  2. Email your concern or problem to Orange Tracker via ischoolit@ot.syr.edu.
  3. Call 315-443-4490. This should only be used if the other methods are unavailable. This method is generally only available during standard office hours.

Please avoid contacting individual IT staff members to report an issue. You will be asked to submit a ticket via Orange Tracker.

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