The SU VPN / SURA has been retired as of January 2022. Please follow these steps to continue remoting into your office computer from a Windows or macOS computer.
- From a web browser, visit https://rds.syr.edu and sign in with your NetID credentials.
- Single click the SULabs icon.
- Allow access to local resources (if you have a lot of network printers installed, you may want to uncheck Printer).
- Wait for Windows to login. It can take 3-4 minutes.
After login is complete you will see a Windows 10 desktop. This is a generic Windows desktop computer that provides access to the G drive and personal files stored on your desktop and in the H drive. Any icons and shortcuts on the desktop should reappear, although it may take a minute or two.
Software installed on this generic Windows 10 computer includes Microsoft Office and Adobe Creative Cloud.- If you want to go full screen, click the small two-way arrow icon on the upper right.
- To quit, click the Windows start button, then your profile icon, then 'Sign out'.
- If you find the generic desktop doesn't meet your needs and you want to remote into your office computer, you will need to 'double hop' from the generic desktop to your office computer.
- Instead of signing out in Step 7, remain logged into the generic desktop.
In the Windows search box, type 'remote' and click Remote Desktop Connection.
Make sure you are using the search box of the generic desktop and not your own computer.
- Enter your computer name in the Computer box and click Connect. If you don't know the computer name, please contact us at archit@syr.edu.
- Enter your NetID password when prompted, and click Yes if you see an Identity prompt.
After a few moments you should be logged into your office computer. Remember that you are two layers deep. When you are done using the office computer, you may prefer to disconnect rather than sign out.
Disconnect in one of two ways:
a). Click on the X on bar at the top of the office computer's remote session, or
b). Click the Windows start button > Power > Disconnect
Do not shut down your work computer!
- After you disconnect from your office computer, you will still need to sign out from the generic computer (see Step 7).