Content Comparison

Available Software on RDS

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Pre-Installed programs and applications are available when connected to the SULabs instance on RDS:

Application NameVersionApplication NameVersionApplication NameVersion

on Syracuse University Windows 10 images:

Requesting Software

Students

If you require particular need specific software for academic purposes, please reach out to contact your professor or instructor to determine learn how to access that softwareit.

Faculty or Staff

Faculty or staff members who If you require specific software for administrative or academic purposes should contact their academic or administrative tasks, please reach out to your academic or administrative support personnel to determine find out how to gain accessobtain it.

Troubleshooting

RDS will sometimes have common issues when attempting to connect to resources. Below you will find common solutions to these From time to time, users may experience connection problems with RDS. Here are solutions for the most common issues:

Issue:

Cache and Cookies Problems

If you 're experiencing issues with RDS, notice issues such as problems with lab missing icons, connection errors, or certificate/SSL errors, clearing the cache of your browser can often resolve these issues. Instead of clearing all cache and cookies, you can clear only the specific information for warnings, a quick solution is to clear the browser cache specific to rds.syr.edu. This means you won't be erasing all your saved website data, just the data associated with the RDS site.

Solution: 

To remove only the cookies/cache from rds.syr.edu on Chrome or Edge, follow these steps:

• • Click the lock icon (

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    ) in your address bar at the top of the screen.
    
    

  • Click on "Cookies and site data" to open a new pop-up window:
    

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Select rds.syr.edu from the list and then click Remove:
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Issue:

If you're receiving an error when connecting to a remote desktop session because an unexpected server authentication certificate was received, you may need to clear the SSL cache for your Operating System/Browser.

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• • 
    

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  • Click on the trash icons for websites in the "From the site you're viewing" section to remove cookies associated to RDS:
    
    

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Issue:

Server Authentication Certificate Error

Encountering an unexpected server authentication certificate warning? This typically means there's a discrepancy between the server's certificate and the one your system expects. Clearing the SSL cache can help.

Solution: 

Clear the SSL cache for your Operating System/Browsers

Steps:

Windows computers using Google Chrome or Microsoft Edge:

• • Open the Start menu.

  • Search for and open Internet Options.

  • In the dialogue box that appears, select the Content tab.

  • Click Clear SSL State.
    
    

macOS computers using Google Chrome:

• • Open Google Chrome

  • Click on the kebab menu ( ⋮ ) found at the upper right corner of the browser window.

  • Open the History menu, then click the History option from this menu.

  • Click Clear Browser Data.

  • Set the Time Range to All Time.

  • Click Clear Data.
    
    

Getting Help

with RDS Issues

We're here to ensure you have a smooth experience with RDS. If you need assistance:

• Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677,

• email at help@syr.edu, or by

• visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.

• Faculty and

• Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.