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The RemoteLab service offers Architecture students access to lab computers in Slocum from any location on or off campus via an Internet connection. Remoting into
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a lab computer is like sitting in front of it even though you are at a different location. You will have access to all the Architecture lab software.
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We have aa limited number of concurrent connections for RemoteLab, so we strongly recommend that you only use theRemoteLab for special software applications , and that. Please access all Microsoft Office applications be accessedeither viaor through theon your own computer. |
Note:
Please
seecheck if you can download and use any of the software from the software list on your own computer first, as that will give you the best experience depending on the horsepower of your computer.
It is strongly advised that you have a good internet connection for the best possible experience.
Performance of graphics-intensive projects and large files may vary depending on your internet connection.
The same lab policies apply, such as logins being limited to one machine at a time. Machines will still auto-logout after about 25 minutes of inactivity.
The remote machines don't have access to your USB memory sticks or portable hard drives; use your SU OneDrive, Google Drive, Email, Wormhole or WeTransfer to use your files on the remote machines.
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On or off campus
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On Campus
This method works over AirOrangeX. You could also use the off-campus method below while on campus, but this is more direct.
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Install the SU Azure VPN following these directions.
After you’ve installed the VPN, return here and continue with the steps below.
Sign into the VPN (it must be connected while you are using the Remote Lab).
Connect to the Arch RemoteLab using these steps:
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To sign out, click the Windows start button, then your profile icon, then 'Sign out'.  |
macOS
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Steps1. Create the remote connectionExpand | An RDP client app is required in order to connect remotely. Visit the Mac app store and install the free Microsoft Remote Desktop app. Start Microsoft Remote Desktop and click plus [+] > Add PC on the toolbar to create a new connection.  In the Add PC box, fill in the following fields:
 Click Add at the bottom to close the box; a new entry called ARCH RemoteLab appears under Saved Desktops. 2. Use the remote connection
3. Finish the remote connectionExpand |
Note:
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Alternative if you can’t get the SU VPN to work
Use SU's remote desktop service (RDS) to remote into a virtual Windows desktop.
Then use the virtual Windows desktop to further remote into the Arch RemoteLab (called Double Hop)
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Step 1: Connect to an SU virtual Windows desktop.
You have a couple of choices for how to connect. Each link will take you to a new page with instructions. After you connect to the SU virtual Windows desktop, return to this page and complete step 2.
Which method is best? The web browser is more convenient, but you may notice a slight degradation in graphical fidelity and less options to tweak the connection.
a. Connect through a web browser
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Step 2: Connect to the Arch RemoteLab from the SU virtual Windows desktop (double hop).
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Connection Failure Messages
Errors you may encounter when connecting to an Arch RemoteLab computer.
The following three errors usually mean that all Arch RemoteLab computers are in use or unavailable. Please try again later.
"Your computer can't connect to the remote computer because an error occurred on the remote computer..."
"This computer can't connect to the remote computer."
"Unable to connect" with error code: 0x4
"Unable to connect" may also be caused by using a 3rd-party VPN while
connecting via the on-campususing the Alternative method. Either turn off your VPN or use
the off-campus methodmain On or Off Campus method (SU Azure VPN) instead.
A message says you are logged in somewhere else and it disconnects you.
Wait about 10 minutes and then try again. If you still can't login, email us at archit@syr.edu.
If you get a black screen upon login:
Type CTRL-ALT-END (Windows) or CONTROL-OPTION-FN-LEFT ARROW (macOS) to bring up Task Manager on the RemoteLab computer.
In Task Manager click More Details, then click File > Run new task.
Enter explorer.exe in the box and click Ok.
This should bring back the desktop.
If that doesn't help, again click File > Run new task.
Enter shutdown -r in the box and click OK.
This should restart the remote computer. Close the ArchRemoteLab computer window. Wait several minutes and try to connect to RemoteLab again.