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titlePreparing Exchange for SUMail

If you received an email indicating you need to configure your Exchange account in preparation for migration to SUMail, we recommend removing your account from the device and reconfiguring the account using the steps below. Configuring your email account with your full email address will properly prepare you for your account's migration.

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Download

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and Install Outlook

Visit the Google Play Store to download and install Outlook.

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Configuring the Outlook app for first time users
 

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titleClick here for steps to add your account to Outlook for the first time
  1. Once you have installed the Outlook app, open it.

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  1.  
  2. Click on Add Account.

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  3. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

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  1. Add account screenImage Added
     
  2. Click Continue.
     
  3. Enter your NetID password on the Office 365 sign in page and select Sign In.

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  1.      a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

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  2. Your account will be added to the Outlook app.

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Removing an email account from Outlook 
 

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titleClick here for steps to remove your email account from Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon,

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  1. tap Settings.

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  2. Tap the account you would like to remove.

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  3. A new window will appear. Tap Delete Account.
     
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  4. A small menu will appear, tap Delete.

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  5. Fully quit the application.



Adding an email account to Outlook 
 

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Expand
titleClick here for steps on how to add an email account to

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Outlook
  1. Launch the Outlook app.
     
  2. At the top left, select the menu icon,

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  1. tap Settings.

    setting icon in pull out trayImage Added

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  1. On the 'Add Account' screen, enter your full email address (e.g. NetID@syr.edu)

    Add account screenImage Added
     
  2. Click Continue.
     
  3. Enter your NetID password on the Office 365 sign in page and select Sign In.
  1. If you have 2FA, select your preferred second authentication step.
  1.  
         a. Subsequently, you will also need to verify your identity with your two-factor authentication method (MFA/2FA).

    Office 365 password pageImage Added2FA Code PageImage Added
     
  2. Your account will be added to the Outlook app.
     

 


Additional set-up instructions for native mail apps

As a wealth of technology continues to wash over us all, there continues to be many nuances in native mail applications. Due to this ever changing landscape, we recommend reviewing the settings/instructions for how to use your device specific mail app on device manufacturer's website.




To remove an account from native mail apps

Due to the variety of mobile devices that run Android, we recommend reviewing the manufacturers website for instructions on how to remove an email account from their respective mail apps. 

Getting Help

For support of the information above, contact the ITS Help Desk by calling at 315.443.2677, by emailing help@syr.edu, or by

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visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.