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Need Help? Contact the ITS Help Desk seven days a week by calling 315.443.2677 or by emailing help@syr.edu (Hours of Operation).
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File Management and Sharing Solutions
ITS provides many file storage and sharing solutions both on and off campus.
- Campus G: and H: Drives
- H: drive is a personal network drive provisioned for each active student, faculty, and staff member.
- G: drive is a shared network drive managed by your administrative department, school or college.
- Available throughout campus in labs, offices, remotely on SU-owned & managed computers, and via Remote Desktop Services.
- Please note that the campus G: drives are not accessible for mapping on non-university owned devices. Faculty or staff seeking to access their G: drive remotely should connect to their work or office computer using a remote desktop solution or contact your academic or administrative support personnel for additional options.
- OneDrive - All active faculty, staff, and students are provided an Office 365 account that includes Microsoft OneDrive. To login, simply visit http://microsoft.onedrive.com/ and use your campus email address as your username. Additional details, including accessing by device type, can be found on the Microsoft OneDrive page.
- Google Drive - All active faculty, staff, and students are provided a Google G Suite account that includes Google Drive access. If you are looking to login into your Syracuse University Google account, navigate to the Google sign in page and use NetID@g.syr.edu as your username. Additional help can be found on the Logging into G Suite page.
University owned and managed computers
If you are using a computer that is owned and/or managed by the University, running either macOS or Windows, a secure connection to campus is provided via either Mac Device Tunnel or Windows Device Tunnel when an internet connection becomes available.
Once connected, most network resources are available remotely, including the G: drive, printing, and many other SU resources that are not directly accessible from the internet.
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Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.
Complete details, including configuration instructions for both web interface and via
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the Remote Desktop application, are available on
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the Remote Desktop Services (RDS) page. If you know how to connect already, feel free to go directly to rds.syr.edu.
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Who may use the service:
Syracuse University RDS is available to active SU
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Students,
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Faculty,
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Staff, and
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Guests as well as SUNY ESF students
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Please note that users who have access to remote connection to a secure campus workstation are encouraged to use that connection over the RDS solution. |
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(using their SU NetID credentials). If you are no longer an active participant with Syracuse University, you will not have access permission for RDS.
Faculty and Staff Remote Desktop
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Solutions
Faculty and
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staff might have the option of connecting remotely to
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an assigned or provisioned University-owned
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Need to connect? To request access remotely to your on-campus desktop, configure your work desktop, or to report an issue related to connecting to your work computer, please contact your academic or administrative support personnel.
School or College Specific Solutions
Architecture RemoteLab
Architecture provides remote access for Architecture students to its Slocum computer labs through RemoteLab. This service will be available until the campus is back to normal operations.
Engineering Remote Access
The Engineering School, in collaboration with the Student Association, provides Engineering students remote access to a lab environment. Full instruction to configuration both Windows and Mac computers on or off campus can be found on the ECS Remote Access home page.
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and managed computer separate from those available in the Remote Desktop Service. Accessing these computers may require a combination of departmental approval, training, and additional technical details provided by youracademic or administrative support personnel.
File Storage, Access, and Sharing Solutions
ITS provides many file storage and sharing solutions both on and off campus.
- OneDrive - All active faculty, staff, and students are provided with an Office 365 account that includes Microsoft OneDrive. To log in, visit https://office.syr.edu and select OneDrive and use your campus email address as the username. Additional details, including accessing by device type, can be found on the Microsoft OneDrive page.
- Campus G: Drive
- G: drive is a shared network drive managed by your administrative department, school, or college.
Available on all University owned and managed computers on campus such as those in labs, classrooms, and office spaces.
Available remotely when using University owned and managed computers and via the Remote Desktop Service (RDS).
Info title Personal Device Access Please note that the G: drive is not accessible remotely from devices not managed by the University. Those seeking to access their G: drive remotely should connect using Remote Desktop Services (RDS).
School or College Specific Solutions
Architecture RemoteLab
Architecture provides remote access for Architecture students to a set of high-performance lab computers through RemoteLab.
Visual and Performing Arts (VPA)
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Students: Please use the Syracuse University Remote Desktop Services (RDS) solution listed above. Students in some VPA classes may have remote access to workstations in VPA computer labs for access to specific software applications. Confirm your eligibility and view instructions for remote access to VPA computer labs here.
Whitman Remote Desktop
Full details can be found on the Whitman Remote Desktop page.
Getting Help
For support of the information above, staff and faculty should first contact their academic or administrative support personnel.
Students using school or college specific solutions should begin by contacting their academic IT support.
All other support inquires can start by reaching out to the ITS Help Desk at help@syr.edu or by calling 315-443-2677.
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