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Before you Connect
Before you connect, please note the following important considerations for using the RDS solutions.
Save your work to a network location
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Configuring and Connecting to RDS
Users are able to access RDS via the remote desktop client (RDP) or via a web browser.
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Configuring and Connecting to RDS
To connect to RDS, you can use either a direct connection through a web browser (rds.syr.edu) or through the Remote Desktop app found in the Microsoft Store or in the Apple App Store:
RDS Connection Guidelines
Data Storage on OneDrive:
Save all work to Syracuse University's OneDrive or the network G: drive. Files in the Desktop, Documents, and Pictures folders automatically sync with OneDrive. Files in the Downloads, Music, and Videos folders, as well as any files on the local C: drive, will be
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Save your work often
Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.
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deleted upon sign-out.
Importance of Regular Saves:
Despite RDS's inherent stability, factors like network disruptions or device issues can occur. Ensure you save your work frequently to prevent potential data loss.
Microsoft Two-Factor Authentication:
Using RDS mandates the activation of Microsoft Two-Factor Authentication. It's advisable to have this set up before connecting to RDS for the first time.
Idle Session Protocol:
To maintain security and system performance, idle RDS sessions will be signed out automatically after 120 minutes (two hours).
Available Software on RDS
Pre-Installed programs and applications on Syracuse University Windows 10 images:
Syracuse University Academic |
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3d Slicer |
7-Zip |
Adobe Creative Cloud Suite |
Alteryx Designer |
Ansys EM |
Ansys MP |
ArcGIS Pro |
Arena |
Aspen Pro |
Audacity |
Autodesk AutoCAD |
Autodesk Revit |
Bentley Suite |
Blender |
Caseware IDEA |
Edge |
Engineering Equation Solver |
ENPS |
Gmetrix SMSe |
Google Chrome |
ImageJ |
JMP Pro |
Keysight Suite |
Maple |
Mathcad |
MathCAD Prime |
Mathematica |
Matlab |
Microsoft 365 Apps for enterprise |
Microsoft PowerBI Desktop |
Microsoft Project Pro |
Microsoft SQL Management Studio |
Microsoft Visio Pro |
Microsoft Visual Studio CE |
Microsoft Visual Studio Code |
MiKTeX |
Minitab |
Mozilla Firefox |
Palisade Decision Tools |
PowerWorld |
Primavera P6 |
Putty |
Python |
R Statistics |
Read Write |
RStudio |
Rtools |
SAPGUI |
SAS |
SPSS AMOS |
SPSS Statistics |
Stata IC |
Stata MP4 |
Structural Analysis |
Structure Point Suite |
SU Sherman Fonts |
Tableau Desktop |
Texthelp EquatIO |
WinSCP |
WinTR |
XLStat Premium |
Syracuse University Personnel |
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7-Zip |
Adobe Creative Cloud Suite |
Edge |
Google Chrome |
Microsoft 365 Apps for enterprise |
Microsoft Project Pro |
Microsoft Visio Pro |
Mozilla Firefox |
OnBase |
Oracle for OnBase |
Oracle SmartView |
SU Sherman Fonts |
Tableau Desktop |
Tableau Prep Builder |
Requesting Software
Students
If you need specific software for academic purposes, please contact your professor or instructor to learn how to access it.
Faculty or Staff
If you require specific software for academic or administrative tasks, please reach out to your academic or administrative support personnel to find out how to obtain it.
Troubleshooting
From time to time, users may experience connection problems with RDS. Here are solutions for the most common issues:
Issue:
Cache and Cookies Problems
If you notice issues such as missing icons, connection errors, or certificate/SSL warnings, a quick solution is to clear the browser cache specific to rds.syr.edu. This means you won't be erasing all your saved website data, just the data associated with the RDS site.
Solution:
To remove only the cookies/cache from rds.syr.edu on Chrome or Edge, follow these steps:
To begin clearing the cache specific to the RDS site, click the icon on the left side of the browser's address bar. When you hover over the correct icon, a tooltip will appear that reads: ‘View Site Information’ as shown below:
Click on the "Cookies and site data" tab > “Manage on-device site data” to open a new pop-up window:
Click on the trash icons for websites listed under the "Data from the site you’re visiting" section. Once all websites under this header are deleted, select “Done” at the bottom of this window to finish removing the cookies/cache that are specific to the RDS site:
Issue:
Server Authentication Certificate Error
Encountering an unexpected server authentication certificate warning? This typically means there's a discrepancy between the server's certificate and the one your system expects. Clearing the SSL cache can help.
Solution:
Clear the SSL cache for your Operating System/Browsers
Steps:
Windows computers using Google Chrome or Microsoft Edge:
Open the Start menu.
Search for and open Internet Options.
In the dialogue box that appears, select the Content tab.
Click Clear SSL State.
macOS computers using Google Chrome:
Open Google Chrome
Click on the kebab menu ( ⋮ ) found at the upper right corner of the browser window.
Open the History menu, then click the History option from this menu.
Click Clear Browser Data.
Set the Time Range to All Time.
Click Clear Data.
Getting Help with RDS Issues
We're here to ensure you have a smooth experience with RDS. If you need assistance:
Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or by visiting us at the ITS Service Center. Further information regarding hours and location can be found on the ITS Service Center page.
Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.
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RDS, AVD, Remote Desktop Services, Azure Virtual Desktop, rds.syr.edu, Syracuse University remote access, connect to campus, browser RDS access, RDS troubleshooting, AVD troubleshooting, how to access RDS, how to access AVD, clear RDS cache, fix RDS issues, troubleshoot remote desktop, RDS guidelines, AVD guidelines, RDS connection instructions, AVD setup, remote desktop client, RDS for Windows, RDS for Mac, AVD for Windows, AVD for Mac, virtual desktop environment, RDS main page, AVD main page |
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Available Software on RDS - SULabs resourceThe following programs and applications are available when connected |
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Requesting SoftwareStudentsIf you |
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Known Issues
Web User Interface Issues
Screen unresponsive
- Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
- Keyboard and Mouse input issues.
This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.- Resolution: Utilize an alternative machine or the RDP client to connect.
RDS - RDP Client Issues
- Windows Store RDP App freezes\disconnects.
- This is currently a known issue with the Remote Desktop Client.
- Resolution: Utilize the native Windows 10 Remote Desktop Client.
Need Help?
If at any time you require additional assistance, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu.
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