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The AAP team has removed access to the following project email addresses:
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Background Information
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Project teams have noticed several rejected messages within their project mail log. The tickets have the project email address listed in the Request Participants field. These participants are notified when comments are made. Since the email address is the project email address, this email would create a mail loop and the system rejects this message. This is good as it prevents a problem, but we don't want to project email address listed in this field. This also creates additional "noise" in project email logs.
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If you notice your project email address in the Request Participant field, feel free to remove it from any existing ticket. And please contact us at aascsys@syr.edu and we will work with you to remove access to that account in order to correct this for future tickets.
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Email requests submitted to an @ot.syr.edu vanity address after the fix has been applied will still route into Jira and create tickets and retain that functionality. |