Content Comparison

This page will include a comparison of alternative options available to University users in preparation for the decommission of Frevvo.

Current known options available to university users:

Microsoft Forms

Onbase Forms

Qualtrics Forms

Jira Forms

...

Info

Important information

Operating as an on-premise application for over 13 years, Frevvo Forms initially served as a form generator with a submission repository. It allowed users to build web forms and facilitated the sending of form submission data to the Orange Tracker system for ticket creation. More recently ITS has decided to decommission Frevvo Forms services, due to the availability of alternative solutions, substantial staff effort required for maintenance and upgrades, several incidents affecting functionality, and concerns regarding vendor support.

Syracuse University will continue licensing Frevvo, until the end of the Fall 2024 semester. Form owners should review and inventory their deployed form, then select alternatives aligned to the respected purpose of their forms. Form owners will need migrate forms, and move submission data before that time. ITS is recommending the use of the alternative solutions, listed below, in order to meet specific needs.

Syracuse University provided options available include:

Jira Forms (Recommended solution)
Qualtrics Forms
Microsoft Forms
Onbase Forms
Slate (TBD)

Form Software

About

Use Cases

Pros

Cons

Who Can Manage Forms

Access

Resources available (for more information)

Jira Forms

Jira Forms allow you to collect information and capture work from other project teams or stakeholders that have access to Orange Tracker or the Jira Service Management portal.

Help people outside your immediate team send work to your project team
Collect the right information from other teams and stakeholders from the organization
Receive certain requests or information by creating certain types of forms
Collect the right information from other teams and stakeholders from the organization
When forms are submitted their responses are submitted to your Orange Tracker project as work items for your team to begin working on.
Ideal for Orange Tracker ticket creation requiring detailed information (more efficient than email)

https://community.atlassian.com/t5/Jira-Service-Management-articles/Forms-Use-Case-Recruitment/ba-p/1935561

Integrates directly into Orange Tracker tickets, eliminating need to email submissions.
Enables use of the team's standard Orange Tracker Project notification scheme
Ability to access directly from Orange Tracker customer facing portal (allowing authenticated form submission)
Project team (Consultants) are able to create new ticket using a Jira Form
Link to Jira fields
Create without Jira Admin
Ability to add forms to request types
Form templates
Submitted forms are able to be updated by Customers

No embed option currently. Will be able to embed in Answers once moved to the cloud environment

Orange Tracker licensed staff (Project's Service Desk Admins/Team)

su-jsm.atlassian.net/jira

Orange Tracker Jira Forms

https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Qualtrics

Qualtrics is web based software that allows the user to create surveys and generate reports without having any previous programming knowledge. Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means.

Surveys and feedback
Short-term form usage

https://www.qualtrics.com/support/common-use-case/common-use-cases-overview/

Built in SU accessible themes for personalization
Authenticated access controls with user data available

Defined as a survey tool but form creation is possible
No embed option

Faculty, Staff, Students

Syracuse University Qualtrics Survey Login

MS Forms

Microsoft Forms you can create a form, such as a survey or quiz, invite others to respond to it using almost any web browser or mobile device, see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.

Surveys and Feedback
Quizzes and Assessments
Event Registrations
Employee Feedback
Market Research

https://techcommunity.microsoft.com/t5/nta-techies/exploring-microsoft-forms-a-comprehensive-overview/ba-p/3898016

Embed in Blackboard
Embed in Confluence cloud
Embed in webpage
Integration with Office365 applications
Ownership Transfer
Proactive phishing prevention
Personalization
Share and collaborate
Create surveys, quizzes and polls
Option to secure with AD access only
Accessibility features: Built in screen reader support, color contrast and high contrast, Keyboard navigation
Increased document security
Templates available

Unable to redirect responses to an alternate email

address

address in forms (alternate options using Outlook or Power BI)
Embed option iframe only

Surveys and Feedback: gather customer feedback or an educator seeking student opinions, Microsoft Forms makes it easy to design surveys that collect valuable insights.

Quizzes and Assessments: Educational institutions can use Microsoft Forms to create quizzes and assessments. The platform's logic and branching features ensure that students are directed to appropriate questions based on their responses.

Event Registrations: Planning an event? Use Microsoft Forms to collect RSVPs, dietary preferences, and other necessary information from attendees.

Employee Feedback: HR departments can utilize Microsoft Forms to conduct employee satisfaction surveys and gather feedback on company policies and initiatives.

Market Research: Businesses can create market research surveys to gain insights into consumer preferences, helping them make informed decisions.https://answers.syr.edu/x/k6MUBw

Faculty, Staff, Students

forms.office.com

Microsoft 365 Forms Home

OCV - Embedding Google/Microsoft Forms Into Blackboard

https://learn.microsoft.com/en-us/dynamics365/customer-voice/embed-web-page

Onbase


OnBase	OnBase is an enterprise platform to capture, manage, access, integrate, measure and store business content. Includes integrated digital forms, data archival based on established retention policies, secure access control.	Dynamic Form- Data driven, responsive to user inputs Workflow creation MySlice visibility (e-forms tile) Advanced security features Enhanced document management Long-term use form Ideal for Syracuse University business processes with enterprise data capture needs.	Unity Forms Designer is a simple drag-and-drop interface Ability to add text/data, barcodes, images, and digital signature fields.