...
Download SURA to your Computer
Go to the SU Downloads page to obtain the SURA utility. When prompted, save the sura.exe file to a location you will be able to easily find again on your local computer (such as your desktop or documents folder).
Double-click on the sura.exe file. Enter your SU NetID username and password in the appropriate fields and click Connect.
...
Cisco IP Communicator is the software based phone (or "soft phone") that integrates with Cisco Finesse allowing University call center agents to operate their call centers using software only (without a handset).
Instructions for using the soft phone can be found in the Cisco IP Communicator user manual.
Additional informational and tutorial resources are available at End User University. Please contact your system admin for logon credentials if you need to access End User University while not on campus.
To install Cisco IP Communicator on a computer that is not joined to Active Directory, download the Cisco IP Communicator client by clicking the link below, and follow the instructions provided to you by your system admin.
| View file | ||||
|---|---|---|---|---|
|
...
- Note: If the option to Launch Cisco IP Communicator is not available, you may be prompted to restart your computer once you click Finish. Do so, and once your computer restarts, launch Cisco IP Communicator.
...
Under TFTP Servers, select Use these TFTP servers. Enter the following numbers in the fields provided:
TFTP Server 1: 128.230.160.10TFTP Server 2: 128.230.160.11
Click OK.
It may take some time for your IP Communicator client to register. You will know the client is ready when you see your phone number appear in the upper right-hand corner.
...