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Operating as an on-premise application for over 13 years, Frevvo Forms initially served as a form generator with a submission repository. It allowed users to build web forms and facilitated the sending of form submission data to the Orange Tracker system for ticket creation. However, due to the availability of alternative solutions, substantial staff effort required for maintenance, incidents affecting functionality, and concerns about vendor support, ITS has decided to decommission Frevvo. Syracuse University will continue licensing until the end of Fall 2024. Form owners should select alternatives, migrate forms, and move submission data before that time. ITS recommends various alternative solutions to meet diverse needs. |
Syracuse University provided options available include:
- Qualtrics Forms
- Microsoft Forms
- Onbase Forms
- Jira Forms
| Form Software | About | Use Cases | Pros | Cons | Who Can Manage Forms | Access | Resources available (for more information) |
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| Qualtrics | Qualtrics is web based software that allows the user to create surveys and generate reports without having any previous programming knowledge. Qualtrics enables you to do surveys, feedback and polls using a variety of distribution means. | - Surveys and feedback
- Short-term form usage
https://www.qualtrics.com/support/common-use-case/common-use-cases-overview/ | - Built in SU accessible themes for personalization
- Authenticated access controls with user data available
| - Defined as a survey tool but form creation is possible
- No embed option
| Faculty, Staff, Students | Syracuse University Qualtrics Survey Login |
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| MS Forms | Microsoft Forms you can create a form, such as a survey or quiz, invite others to respond to it using almost any web browser or mobile device, see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading. | - Surveys and Feedback
- Quizzes and Assessments
- Event Registrations
- Employee Feedback
- Market Research
https://techcommunity.microsoft.com/t5/nta-techies/exploring-microsoft-forms-a-comprehensive-overview/ba-p/3898016 | - Embed in Blackboard
- Embed in Confluence cloud
- Embed in webpage
- Integration with Office365 applications
- Ownership Transfer
- Proactive phishing prevention
- Personalization
- Share and collaborate
- Create surveys, quizzes and polls
- Option to secure with AD access only
- Accessibility features: Built in screen reader support, color contrast and high contrast, Keyboard navigation
- Increased document security
- Templates available
| - Unable to redirect responses to an alternate email address in forms (alternate options using Outlook or Power BI)
- Embed option iframe only
| Faculty, Staff, Students | Microsoft 365 Forms Home | https://answers.syr.edu/pages/viewpage.action?pageId=118793107 https://learn.microsoft.com/en-us/dynamics365/customer-voice/embed-web-page |
| OnBase | OnBase is an enterprise platform to capture, manage, access, integrate, measure and store business content. Includes integrated digital forms, data archival based on established retention policies, secure access control. | - Dynamic Form- Data driven, responsive to user inputs
- Workflow creation
- MySlice visibility (e-forms tile)
- Advanced security features
- Enhanced document management
- Long-term use form
- Ideal for Syracuse University business processes with enterprise data capture needs.
| - Unity Forms Designer is a simple drag-and-drop interface
- Ability to add text/data, barcodes, images, and digital signature fields.
- Document submission management
- Submission notifications through email with selected frequency
- User groups
- PeopleSoft integration
- Enhanced Security
| - Access to OnBase is done through the FAST system.
- Required training, verified through our OnBase team
- Form link goes to OnBase portal
- Preferably, no option to embed due to enhanced security
- OnBase administrator required
- Turn-around time
| Staff | https://onbase.syr.edu* *OnBase login requires approved access. | /wiki/spaces/itseas/pages/158531784 /wiki/spaces/itseas/pages/158531800 https://naviant.com/resource/onbase-unity-forms/ https://university.hyland.com/learning-paths/l0028
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| Jira Forms | Jira Forms allow you to collect information and capture work from other project teams or stakeholders that have access to Orange Tracker or the Jira Service Management portal. | - Help people outside your immediate team send work to your project team
- Collect the right information from other teams and stakeholders from the organization
- Receive certain requests or information by creating certain types of forms
- Collect the right information from other teams and stakeholders from the organization
- When forms are submitted their responses are submitted to your Orange Tracker project as work items for your team to begin working on.
- Ideal for Orange Tracker ticket creation requiring detailed information (more efficient than email)
https://community.atlassian.com/t5/Jira-Service-Management-articles/Forms-Use-Case-Recruitment/ba-p/1935561 | - Integrates directly into Orange Tracker tickets, eliminating need to email submissions.
- Enables use of the team's standard Orange Tracker Project notification scheme
- Ability to access directly from Orange Tracker customer facing portal (allowing authenticated form submission)
- Project team (Consultants) are able to create new ticket using a Jira Form
- Link to Jira fields
- Create without Jira Admin
- Ability to add forms to request types
- Form templates
- Submitted forms are able to be updated by Customers
| | Orange Tracker licensed staff (Project's Service Desk Admins/Team) | su-jsm.atlassian.net/jira | https://answers.syr.edu/display/ITHELP/Orange+Tracker+Jira+Forms https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/ |
Resources available for Training:
Microsoft Forms : https://www.linkedin.com/learning-login/share?account=76816226&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fmicrosoft-forms-essential-training%3Ftrk%3Dshare_ent_url%26shareId%3DHBjNmdo%252BTnW8Rx5jsvTXag%253D%253D
https://support.microsoft.com/en-us/office/create-a-new-form-or-quiz-3c39c220-e30e-401d-bb6f-c1861d5aea01
Onbase: https://university.hyland.com/courses/i0446
https://university.hyland.com/learning-paths/l0028
Jira Forms:
| Widget Connector |
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| url | https://www.youtube.com/watch?v=tFkNuSZGDPc |
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