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This page is dedicated to information and support for Microsoft Two-Factor Authentication (2FA) at Syracuse University, also referred to as multi-factor authentication (MFA), two-step authentication, or 'added security verification' used by services like SUmail and Office 365, managed at msmfa.syr.edu.
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Note that this page is intended for use with two-factor authentication related to Microsoft Office 365 products and applications including SUmail. Support for DUO, the two-factor authentication used for the Delegated Management Console (DMC) and MySlice financial applications, can be found on the Installing and Using 2-Factor Authentication DUO page. |
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About Microsoft 2FA
Microsoft 2FA is currently enabled for all Syracuse University Faculty, Staff, and Students accessing Office 365 applications accessed or downloaded through https://portal.microsoft.com. 2FA is an added verification step during authentication that helps to prevent the unauthorized use of University NetIDs and passwords by ensuring that only the account owners themselves use their credentials on systems hardened with 2FA, in this case, Office 365. Typically, 2FA is described as “something you know and something you have” where the “something you know” is your username and password, and the “something you have” (often called a “second factor”) is a private, unique code generated just for you.
Additional information about two-factor authentication can be found on the Two-Factor Authentication home page. You can manage your security verification methods at at msmfa.syr.edu.
Available Authentication Methods
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There are current 4 available methods for authenticating with Microsoft 2FA. You can configure or manage your security verification methods at msmfa.syr.edu.
| Method | Process | Notes |
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| Notify me through the app | Uses Microsoft Authenticator app to push notification | Recommended option for general use. Allows you to press "Approve" as your second factor. |
| Use verification code from app or token | Uses Microsoft Authenticator app to provide verification code | Recommended option for when internet connectivity is unavailable. |
| Text code to my authentication phone | Text to mobile device | Country code must be provided and international rates may apply. |
| Call my authentication phone | Call to configured phone number | Country code must be provided and international rates may apply. |
Can't Use These Methods? If you have any limitations which prohibit the use of the listed methods, please contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
Configuring Your Account - Setup and Management
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Follow the steps below for 2FA configuration.
First-time Setup
Follow the How To Configure Microsoft Two-Factor Authentication page
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You can manage or update your authentication settings at msmfa.syr.edu.
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If you are traveling and plan to access your account, be sure to configure authentication methods you will have available prior to traveling. You can manage or update your security verification methods at msmfa.syr.edu.
ITS recommends the mobile application version as it does not require an internet connection once configured. Note that for call or text authentication, your mobile device will require service at your destination. Additionally, if you use the office phone method, an alternative method will be required while traveling.
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For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.
Microsoft two-factor authentication is active for all Syracuse University students and is required to access Office 365 applications including SUmail. If you are traveling and plan to access your account, be sure to configure authentication methods you will have available prior to traveling. You can manage or update your authentication methods at msmfa.syr.edu.
ITS recommends the mobile application version as it does not require an internet connection once configured. Note that for call or text authentication, your mobile device will require service at your destination.