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Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.

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Before you connect, please note the following important considerations for using the RDS solutions.

• Save your work to your network (H:\) drivea network location

  • Just like physical labs, any files saved to the local hard drives C: drive will be removed permanently.

  • Save to G: or H: network drives, or cloud-based Onedrive

• Save your work often

  • Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.

• Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
• Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web user interface.
• Please be aware: Users are required to have their Microsoft Two-Factor Authentication setup before using RDS.
• Idle sessions will automatically be logged out after 4 hours.
  

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