Syracuse University's Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktop from any personal computer with a stable broadband internet connection.
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Save your work to your network (H:\) drive
Just like physical labs, any files saved to the local hard drives will be removed.
Save your work often
Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.
- Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
- Google Chrome, Firefox, and Edge are the recommended browsers for connecting through the Web user interface.
- Please be aware: Users are required to have their Microsoft Two-Factor Authentication setup before using RDS.
- Idle sessions will automatically be logged out after 2 4 hours.
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Configuring and Connecting to RDS
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| Application Name | Version |
|---|---|
| Adobe CC | Shared Device |
| ArcGIS | 10.7 for Desktop |
| ArcGIS Pro | 2.4 |
| Audacity | 2.3.2 |
| Edge Chromium | Current |
Gmetrix SMS | 6.1.914 |
| Google Chrome | Current |
| Maple | 2020 |
| Mathematica | 10.4.1 |
| Matlab | 2019b x64 |
| Microsoft Office Pro Plus | 64 bit |
| Microsoft OneNote 2016 | 64bit |
| Microsoft Project Pro | 64 bit |
| Microsoft Silverlight | 5.1 64bit |
| Microsoft Visio Pro | 64 bit |
| Minitab | 19 |
| Minitab Quality Companion | 5.3.0 |
| Mozilla Firefox | Current |
| MS Visual Studio Code | Current |
| NotepadPlusPlus | 7.7 x64 |
| Onbase | 18.0.1.60 |
| Oracle SmartView | 11.1.2.5.900 |
| Putty | 0.75 x64 |
| Python | 3.4.3 x64 |
| R | 3.6.1 |
| R Statistics | 3.5.0 |
| Read Write | 12 |
| RStudio | 1.2.5001 |
| Rtools | 3.5.0.4 |
| SAS | 9.4 |
| SPSS AMOS | 26 |
| SPSS Statistics | 26 x64 |
| Stata | 16-IC x64 |
| SU Sherman Fonts | 2.0 |
| Texthelp EquatIO | 1.5 |
| WinSCP | 5.1.7 |
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If you are a faculty or staff member and require a particular software for administrative or academic purposes, please contact your academic or administrative support personnel to determine how best to deploy the software.
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Known Issues
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Web User Interface Issues
Going into Full Screen mode can cause the connection to go black.Screen unresponsive
- Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
- Keyboard and Mouse input issues.
This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.- Resolution: Utilize an alternative connection method to RDSmachine or the RDP client to connect.
RDS - RDP Client Issues
- Windows Store RDP App freezes\disconnects.
- This is currently a known issue with the Remote Desktop Client.
- Resolution: Utilize the native Windows 10 Remote Desktop Client.
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