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Email attachments, while sometimes necessary, should be considered carefully. Quite often, even the most carefully designed PDF will pose an accessibility issue for users of assistive technology. PDF is rarely the best format for distributing information electronically. Consider including the information in the text of the email rather than asking the user to download a PDF or, alternatively, consider linking to a web page. This will not only make your email more accessible, but it is less likely to be identified by the recipient's email service provider as spam, will be less likely to be perceived as a possible security risk, and is more likely to be read by the intended recipient!
If you must include an attachment, be sure to give it a meaningful filename, communicate in the body of the email exactly what the attachment is and the type of information it contains.
For More Information
For more information about creating accessible emails, see Make Your Outlook Email Accessible to People with Disabilities
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