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This page is dedicated to information and support for Microsoft Two-Factor Authentication (2FA) at Syracuse University, also referred to as multi-factor authentication (MFA), two-step authentication, or 'added security verification' used by services like SUmail and Office 365.

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About Microsoft 2FA

Microsoft 2FA is currently enabled for Syracuse University all Faculty and Staff as well as Students who have opted-in who are accessing Office 365 applications accessed or downloaded through https://portal.microsoft.com. 2FA is an added verification step during authentication that helps to prevent the unauthorized use of University NetIDs and passwords by ensuring that only the account owners themselves use their credentials on systems hardened with 2FA, in this case, Office 365. Typically, 2FA is described as “something you know and something you have” where the “something you know” is your username and password, and the “something you have” (often called a “second factor”) is a private, unique code generated just for you.

Additional information about two-factor authentication can be found on the Two-Factor Authentication home page. 

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Configuring Your Account - Setup and Management

Follow the steps below for 2FA configuration.

Get The App

Download and install the Microsoft Authenticator app for Android, iOS, or Windows Phone.

Set up the Microsoft Authenticator app

Follow the 6 Steps provided by Microsoft to setup the Authenticator app with your account.

Modify Existing Microsoft MFA Configuration

You can manage or update your authentication settings on the Microsoft 2FA method management page.

Traveling with Microsoft 2FA including Syracuse Abroad

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If you are traveling and plan to use your Office365, be sure to have a way to authenticate your login and configure authentication methods prior to traveling. Note that if use call or text for authentication, your mobile device will require service at your destinations. Additionally, if you use the office phone method, an alternative method will be required while traveling. Note that the mobile app method method does not require  require an internet connection.

You can manage or update your authentication method settings on the Microsoft 2FA method management page or see the the Configuring Your Account section below for first time setup. 

No Methods Available While Traveling or Abroad? If you have any limitations which prohibit the use of the authentication methods while traveling, please contact the ITS Help Desk by calling at 315-443-2677, by emailing help@syr.edu, or by stopping into 1-227 CST.

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Follow the steps below for first time configuration of your 2FA methods.

Step 1: Login

To access your account, open a web browser and visit https://portal.microsoft.com.

Next, sign in with your username and password. After doing so, you should receive a screen that is similar to the one shown below.

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Click on [ Set it up now ] to continue.

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Step 2: Verification Method

You have the option to select:

• Mobile App (recommended)

• Office phone
• Authentication phone

Option Descriptions:

• When selecting the Authentication phone you have the option to have Microsoft SMS (Text) message you a verification code or call your number.
  • Enter your information and click [ Next ]
• When selecting the Office phone, you may have Microsoft call your number.
  • Enter your information and click [ Next ]
• When selecting Mobile App, you will have the selections below:

More information about authentication methods can be found in the Available Authentication Methods section.

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Clicking on "Receive Notification for verification" and then pressing [ Set up ] will produce the image below.

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In order to use this method you must:

1. Install the Microsoft Authenticator app for Windows Phone, Android, or iOS
   1. The app can be found in the "Store" on the platform you are using
2. In the app, add an account and choose "Work or school account"
3. Scan the QR image shown. If you are unable to scan the image, you can enter the information under the image
4. Click [ Next ]
5. Click [ Next ] again.

Step 3: Microsoft Connection

Microsoft will try to verify your phone and this may require action on your end depending on what option was selected in Step 1, shown below:

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Step 4: Finishing

At the end will be a page about using existing applications. Some of the apps, but not limited to, are:

• Older Microsoft Office Installs
• Apple Mail

These apps do not use phone verification, so in their case you are provided an ID that you can use should you need to verify. A sample of the page is shown below.

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You may now hit [ Done ] to finish.

Microsoft Support Documents

How to Use Two-Step Verification with Your Microsoft Account

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