Effective in Fall 2014, each SU NetID owner will be assigned a password expiration date based on their last password change.
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It is likely due to a temporary account lockout. This happens when an incorrect password , e.g. the – in this case, your old password , is used against a user’s account – is used repeatedly in a brief period of time. Certain devices continually store passwords. Some try to use your old password fast enough to create a lockit continually, resulting in an account lockout. Other devices will simply give up or display a request for a password.
The solution is to locate saved passwords and remove or update them and perform a fresh login. Here are some examples of devices with stored passwords:
- Off-domain PCs & Macs
- Mapped drives and printers
- Email clients that connect to Exchange email system (phones, tablets, third party mail clients)
- Saved passwords in web browsers
- Saved passwords in WiFi configurations (AirOrangeX)
- Saved passwords in VPN configurations (phones, tablets, Macs)
- On-domain PCs, Macs, Servers
- Saved passwords in web browsers
- Currently logged on sessions (computers, terminal servers, remote application presentation)
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How do I know the email I received about changing my password isn't spam?
Our notifications do not contain hyperlinks to any web sites, and will not ask you to do anything you shouldn't do. This will help you identify them as legitimate University communications.
Can I change my password expiration date?
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