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- Have you already changed your password? Letting us know that you’ve already changed your password may prevent us from locking your account if we detect your original password being compromised.
- Provide the original email headers. Headers contain detailed mail routing information that we can use to investigate the attack. Instructions on obtaining the headers can be found on the Answers “Sending Email Headers” page.
- What information you provided. Did you provide your SSN? Your date of birth? Your name? Your NetID/Password? We don't need the actual information, but letting us know the type of information you entered helps us to understand the scope of the attack.
- The content of your inbox rules. If you found malicious rules in your email box, letting us know what those were will help us detect other accounts that have been compromised.
- Securing SUMail Accounts After Security Locks page (video instructions available).
Step 4: Reduce threats to your identity
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