We will update this page with new communications throughout the semester.

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We will update this page with new communications throughout the semester.

Past Updates

JANUARY 5, 2021

Happy New Year! The “Orange Online” team is excited to help you succeed in 2021. Each week, we will send you timely updates and helpful tips for learning in online, in-person and hybrid environments. You also can find helpful resources in the Online Success Toolkit.

As you likely know, Syracuse University will begin the Spring 2021 semester and residential instruction on Monday, Feb. 8, and conclude on Friday, May 21. Check the academic calendarfor updates to help you plan your semester.

IT Help Resources

The University’s IT community is ready to help with any technology-related issues you might have. In addition to school and college support staff, ITS offers support ranging from self-service on Answers to full-service assistance from the ITS Help Desk. Learn more about available resources.

Connect with ITS

You can follow ITS on Instagram for tips and tricks throughout the semester. You also can check out “Behind the Monitor,” the official ITS podcast, on Apple Podcasts and Spotify.

Best wishes for a great 2021—and go Orange!

DECEMBER 15, 2020

Thank you for reading “Orange Online”! This will be our final message for 2020. We have all come a long way since this email series began nine months ago. We hope our communications have strengthened your online learning and enriched your student experience.

We will return to your inbox on Jan. 5, 2021. In the meantime, we hope you are able to enjoy some rest, to devote some attention to recovering your energy and to find some relaxation.

ITS Help Desk Hours

For any tech-related questions you might have as you plan for next semester (or take advantage of Winterlude), you can visit the Online Success Toolkit or contact the ITS Help Desk at help@syr.edu or 315.443.2677. Learn about our winter break support hours. The ITS Help Desk will resume regular business hours on Saturday, Jan. 2.

Winterlude and Spring Courses

Winterlude courses begin next week! Registration is open to full- and part-time students. Main campus students should consult with their home college academic advisor prior to enrolling in a Winterlude class. Learn more.

With spring registration open, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. You also can use Schedule Builder, a new online application that interfaces with the PeopleSoft course catalog, to display possible schedules side by side in a calendar format.

As you register, be sure to consider your hopes and expectations for the courses you consider and select. Your best experience will be with those courses that match your expectations.

Extended Reality

On the latest episode of “Behind the Monitor,” the official podcast from ITS, we talk with Online Learning Services instructional analyst Jason Webb about the growth of extended reality at Syracuse University. Extended reality, or XR, is an umbrella term that encompasses three main subcategories: virtual reality, augmented reality and mixed reality. Webb describes several unique projects happening across campus, including in the School of Architecture, the S.I. Newhouse School of Public Communications and the College of Visual and Performing Arts. Listen on Apple Podcasts.

Thank you—and see you in 2021!

DECEMBER 8, 2020

Congratulations on wrapping up the fall semester! Orange students have shown remarkable dedication to their studies this fall. For any tech-related questions as you complete your remaining coursework or plan for next semester, you can visit the Online Success Toolkit or contact the ITS Help Desk at help@syr.edu or 315.443.2677.

Spring Registration

With spring registration beginning this week, be sure to run a degree audit through Degree Works and meet with an advisor in order to select the appropriate classes needed to stay on track for degree completion. You also can use Schedule Builder, a new online application that interfaces with the PeopleSoft course catalog, to display possible schedules side by side in a calendar format. Schedule Builder’s search functionality allows you to search with multiple filters, including modality (in-person or online).

Two-Factor Authentication

Two-factor authentication is an added security feature that helps protect your accounts and confidential information by strengthening the sign-in process with an extra verification of identity, in addition to your username and password. Configuring your two-factor authentication ensures you retain access to your University accounts (email, Microsoft applications, etc.) wherever you go. If you have not already done so, you can manage your two-factor authentication at netid.syr.edu.

Winterlude

This winter break, you can earn one to four credits in four weeks or less, boost your GPA or prepare for study abroad (when programs resume). All Winterlude classes will be held online and are open to Syracuse University students, both full and part time. Students should meet with their home college academic advisor prior to enrolling. Learn more.

For more information on how to make the best use of technology, you can follow ITS on Instagram and listen to “ITS Behind the Monitor” on Apple Podcasts. 

Thank you—and go Orange!

DECEMBER 1, 2020

We hope you enjoyed a safe, restorative Thanksgiving break. As you complete your coursework for the semester online, be sure to bookmark the Online Success Toolkit if you haven’t already. The toolkit features online learning recommendations, campus resources, helpful links and login locations. The toolkit also features tips for safe computing, which are especially helpful given recent phishing attempts.

Schedule Builder

Did you know that you have a new tool to help plan your spring semester? Schedule Builder, an online application that interfaces with the PeopleSoft course catalog, makes the self-service course selection process easier to navigate and helps maintain progress toward your goals. Schedule Builder can display possible schedules side by side in a calendar format, and its search functionality allows you to search with multiple filters, including modality (in-person or online). Learn more.

CLASS

The Center for Learning and Student Success (CLASS) provides academic support services for students, including one-on-one tutoring, small-group tutoring and academic coaching. You can sign up for a virtual meeting with a trained academic learning specialist or peer coach, who will help you construct a concrete plan based on your needs. You might make a calendar to plan your study time, develop test-taking strategies or brainstorm the most effective approach to homework and writing assignments.

Writing Center

Each year, thousands of students from various academic and cultural backgrounds engage the Writing Center for help with a wide range of writing projects, including academic assignments, internship applications and professional portfolios. Writing consultants will work with you at any stage of your writing process. The Writing Center will offer synchronous and asynchronous online appointments through Dec. 6. Make an appointment.

Course Feedback

As a reminder, the window for providing feedback for semester-long courses closes tomorrow, Dec. 2. You can access your course forms in Blackboard or by visiting coursefeedback.syr.edu and logging in with your NetID and password. Your responses are confidential, and aggregate results are released after grades are due. We appreciate your time and effort.

Winterlude

Registration is open for Winterlude, Syracuse University’s winter session. Winterlude classes are open to full- and part-time students. Main campus students should meet with their home college academic advisor prior to enrolling in a Winterlude class. Learn more.

For more information on how to make the best use of technology, you can follow ITS on Instagram and listen to “ITS Behind the Monitor” on Apple Podcasts. If you have a technology-related question or problem, you can call the ITS Service Center at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff. You also are welcome to email help@syr.edu at any time.

Thank you—and go Orange!

NOVEMBER 24, 2020

As we head into the Thanksgiving break, we are thankful for the many students who did their part to make residential learning possible this semester. Thank you also for reading our “Orange Online” emails. We will continue to send updates and helpful tips for online learning as this semester winds down and as the spring semester ramps up.

Learning Remotely

If you haven’t already, be sure to bookmark the Online Success Toolkit, which features online learning recommendations, campus resources, helpful links and login locations. The toolkit also features tips for safe computing, which are especially helpful given recent phishing attempts. If possible, we also recommend designating some space at home for studying and talking with your family or roommates about expectations regarding study times, computer usage/bandwidth needs, etc. If you anticipate challenges at home, let your instructors know in advance of a final or other activity so that you can make appropriate arrangements to complete courses.

Course Feedback

An important part of the academic experience is providing feedback on your courses. This opportunity allows you to think about your progress in the course, helps your instructors know what worked and what didn’t, and is useful to departments as they develop course offerings. The window for providing feedback for semester-long courses is open through Dec. 2. You can access your course forms in Blackboard or by visiting coursefeedback.syr.edu and logging in with your NetID and password. Your responses are confidential, and aggregate results are released after grades are due. We appreciate your time and effort.

Winterlude

Registration is open for Winterlude, Syracuse University’s winter session. Winterlude classes are open to full- and part-time students. Main campus students should meet with their home college academic advisor prior to enrolling in a Winterlude class. Learn more.

Phishing Alert

It’s essential to protect yourself against phishing attempts and other cybersecurity threats, including those disguised as unexpected job offers or reminders to reset your NetID password. Be wary of any email that asks you to provide personal information or “click here now” to avoid getting locked out of your account. Regardless of the bait, these emails are designed to get you to provide personal information, including information that could enable an attacker to access your bank account. If you receive a suspicious email, please forward it to itsecurity@syr.edu.

ITS Support Hours

If you have a technology-related question or problem, you can call the ITS Service Center at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff. You also are welcome to email help@syr.edu at any time.

For more information on how to make the best use of technology, you can follow ITS on Instagram and listen to “ITS Behind the Monitor” on Apple Podcasts. 

We wish you a happy and safe Thanksgiving.

NOVEMBER 17, 2020

Watch Out for Phishing Scams

We hope your transition to online learning is going smoothly. If you haven’t already, be sure to bookmark the Online Success Toolkit, which features online learning recommendations, campus resources, helpful links and login locations. The toolkit also features tips for safe computing, which are especially helpful given recent phishing attempts that have circulated throughout the Syracuse University community.

It’s essential to protect yourself against phishing attempts and other cybersecurity threats, including those disguised as unexpected job offers or “helpful” reminders to reset your NetID password. Be wary of any email that asks you to make a donation, provide personal information or “click here now” to avoid getting locked out of your account. We also have seen phishing emails that attempt to take advantage of the current pandemic by promising immunity, cures or treatments for COVID-19. Regardless of the bait, these emails are designed to get you to provide personal information, including information that could enable an attacker to access your bank account. If you receive a suspicious email, please forward it toitsecurity@syr.edu.

For more information on how to make the best use of technology, you can follow ITS on Instagram and listen to “ITS Behind the Monitor” on Apple Podcasts. If you have tech-related questions, you can contact the ITS Help Desk at 315.443.2677 or help@syr.edu.

We look forward to helping you finish this semester strong. Thank you—and go Orange!

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As announced yesterday, Syracuse University will shift to online learning for the remainder of the semester effective today. With this update in mind, we wanted to remind you of some available resources to ensure you remain connected to your instructors and classmates.

The “Working, Teaching and Learning Remotely” page on Answers includes tips to help you get your technology ready. Some things to consider:

Laptop or desktop computer—A working laptop or desktop computer will be required for most routine academic functions. Please follow safe computing principles available in detail on the “Safe Computing” page.

Microphone and webcam—Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built-in microphone and webcam. Users with computers that do not have them, or who are simply looking for an improved experience, might consider external solutions such as USB microphones and webcams.

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Please remember ITS is available year-round to help you with any technology-related issues. You can contact the ITS Service Center at 315.443.2677 or help@syr.edu. For more information on how to make the best use of technology, you can follow ITS on Instagram and explore the Online Success Toolkit on Answers. 

Thank you—and travel safely.

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Two-factor authentication is an added security feature that helps protect your accounts and confidential information by strengthening the sign-in process with an extra verification of identity, in addition to your username and password. If you have not already done so, you can manage your two-factor authentication at netid.syr.edu.

ITS recommends you download and configure the Microsoft Authenticator app on the mobile device you will take with you. The mobile application does not require an internet connection once configured. Call or text authentication will require your mobile device to have service at your destination.

You can find more information about two-factor authentication on Answers. For additional assistance, you can contact the ITS Help Desk by calling 315.443.2677, emailing help@syr.edu or visiting 1-227 in the Center for Science and Technology (by appointment only).

For more information on how to make the best use of technology, you can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base. Please stay safe, stay healthy and take care of yourself, including taking advantage of the resources available through the Barnes Center.

Thank you—and go Orange!

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It’s a good time to start game-planning for the end of your courses if you haven’t already, including where you will study and what technology you will have available. The “Working, Teaching and Learning Remotely” page on Answers includes tips to help you get your technology ready. Some things to consider:

Laptop or desktop computer—A working laptop or desktop computer will be required for most routine academic functions. Please follow safe computing principles available in detail on the “Safe Computing” home page.

Microphone and webcam—Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built-in microphone and webcam. Users with computers that do not have them, or who are simply looking for an improved experience, might consider external solutions such as USB microphones and webcams. 

Internet access—An internet connection is required to access web-based applications and resources, as well as for remote access to University resources.

For more information on how to make the best use of technology, you can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base. If you have tech-related questions, you also can contact the ITS Help Desk at 315.443.2677 or help@syr.edu.

The Syracuse University community has done a great job of navigating this challenging semester together. Please continue to stay safe and stay healthy, including taking advantage of the resources available through the Barnes Center.

Thank you—and go Orange!

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You can learn more about these and other recommendations on the “Securing Zoom Meetings” page on Answers.

Please also remember that Zoom meetings are only as secure as the email or text used to send the invitation. Ask your invitees not to forward links to your meetings. You also might choose to verify (by voice or video) that attendees are who you expect them to be before allowing them to join your meeting.

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For more information on how to make the best use of technology, be sure to listen to “ITS Behind the Monitor” on Apple Podcasts. On our latest episode, we speak with Ghufran Salih ’20 about the unexpected growth of her TikTok account and how her experience with making videos about data security-related topics has helped her cope with the stress and uncertainty of the pandemic. You also can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base.

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Health and Wellness Resources

The Barnes Center at The Arch features programs, services and offerings that promote health and well-being. Please care for yourself and the University community by taking advantage of the following health and wellness resources.

• COVID-19 Testing Site—Last week, the permanent COVID-19 testing site opened at the University’s stadium. We encourage all members of our community to take advantage of this on-campus testing opportunity, which is available at your convenience Monday through Friday from 10 a.m. to 4 p.m.
• Flu Shot Clinics—Free flu shots are available for all students at the University’s on-site clinics at the stadium (North Campus) and Skybarn (South Campus). Appointments are available from 8:30 a.m. to 5 p.m., Monday through Friday. To support social distancing and reduced density, appointments are required. Learn more about how to register for an appointment.
• Virtual Barnes Center at The Arch Activities—Until further notice, all in-person student activities, with the exception of classes, associated coursework and intercollegiate athletics, are paused. Many of these activities will transition online for the time being. Be sure to visit the University’s events calendar to identify virtual health and wellness activities. You also can visit the Barnes Center at The Arch Fall 2020 webpage to learn how to access services and resources.

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For information on how to make the best use of technology, be sure to listen to “ITS Behind the Monitor” on Apple Podcasts. On our latest episode, we speak with Ghufran Salih ’20 about the unexpected growth of her TikTok account and how her experience with making videos about data security-related topics has helped her cope with the stress and uncertainty of the pandemic. You also can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base.

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Do you need help with a tech-related issue or a campus account? Located at 1-227 CST in the Life Sciences Complex, the ITS Service Center is here to help. Services offered include:

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Phone and Email Support—You can email the ITS Service Center at help@syr.edu or call 315.443.2677. The ITS Service Center offers phone and email support from 8 a.m. to midnight Sunday through Thursday and from 8 a.m. to 5 p.m. on Friday and Saturday.

In-Person Support—The ITS Service Center offers in-person support seven days a week by appointment only. To make an appointment, visit https://bit.ly/2CVQQlT or call 315.443.2677 during our phone support hours for more details.

For more information on how to make the best use of technology, you can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base.

Also, be sure to listen to “ITS Behind the Monitor” on Apple Podcasts. The latest episode features a discussion with Cayla Dorsey ’20, who discusses graduating during a pandemic and how her time at Syracuse University prepared her for her job at Microsoft.

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For more information on how to make the best use of technology, you can follow ITS on Instagram and explore Answers, Syracuse University’s technical knowledge base.

Go Orange!

SEPTEMBER 22, 2020

Accessible Learning Technology

As you might know, the Disability External Review Committee recently presented Phase One Recommendations after an extensive review of the University. The campus teaching and technology community is committed to supporting our disability community, as shown by our focus on providing accessible technology that enables participation by the greatest number of students possible, including those with disabilities.

Here are three key accessibility resources that can help all students:

• Blackboard Ally enhances the usability and accessibility of course documents uploaded to Blackboard. While Ally was designed to improve access to course materials for students with disabilities, many students prefer the audio format (MP3) for longer documents.

• Read&Write helps all individuals succeed regardless of ability or learning style. Users can access reading, writing, studying and research tools at school, home or work. Read&Write is especially helpful for those who have difficulty reading and writing, international students, first-generation college students and student-athletes trying to balance the demands of sports with their course work. Learn more.

• EquatIO helps make equations, formulas and graphs accessible. Users can type, write, dictate or copy any expression and convert it to an accessible format suitable for use in Microsoft Word or Google Docs. EquatIO includes handwriting recognition and integrates seamlessly with Read&Write.

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For more information on how to make the best use of technology, you can follow ITS on Instagram, listen to “ITS Behind the Monitor” on Apple Podcasts and explore Answers, Syracuse University’s technical knowledge base.

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Midterms are just a few weeks away, and your workload likely is increasing in terms of assignments and projects. If you haven’t already done so, it’s a good time to learn about your file management and sharing options. Available solutions include campus G: and H: drives, as well as cloud storage using Microsoft OneDrive or Google Drive. These tools will ensure you still have access to your work if your computer’s hard drive stops working.

To learn more about how to make the best use of technology, you can follow ITS on Instagram, listen to “ITS Behind the Monitor” on Apple Podcasts and explore Answers, Syracuse University’s technical knowledge base.

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• Be sure to check Blackboard, Orange SUccess and your Syracuse University email to receive communications from your instructors and advisors.
• Personal hotspot technology on smartphones disrupts the University networks with negative impacts on other users in the area, including in classrooms and residence halls. If you have this technology enabled on any devices, please disable it immediately. Learn more about your technology options on campus.
• When using Zoom for your class sessions, please log in using your Syracuse University Zoom account before joining the meeting. If you attempt to enter with another account, you might not be able to join.
• We have posted helpful tech information at its.syr.edu/students, including links to the Online Success Toolkit and Remote Desktop Services.
• The ITS Service Center is available to answer your tech-related questions seven days a week. You can call the ITS Service Center at 315.443.2677 or send an email to help@syr.edu. For information about in-person support, visit its.syr.edu/its_service_center.
• ITS publishes notifications of scheduled downtimes and alerts regarding unscheduled downtimes or outages on our System Status page.
• Please make sure your contact information (including your current address for this semester) is accurate and up to date in MySlice. You can update your contact details and address information using the “My Profile” section of MySlice.

To learn more about how to make the best use of technology, you can follow us on Instagram, listen to “ITS Behind the Monitor” on Apple Podcasts and explore Answers, Syracuse University’s technical knowledge base.

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• Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
• Check your Syracuse University email and log in to Blackboard often to receive communications from your instructors.
• Prepare for your online academic experience, including ensuring you have the technology you’ll need (e.g., headset, webcam, etc.).
• Once you arrive, step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
• If you are a new student, please visit its.syr.edu/welcome to learn about starting your computing experience at Syracuse University. We also have an IT refresher for returning students.
• The ITS Service Center is available to answer your tech-related questions. You can call the ITS Service Center at 315.443.2677 or send an email to help@syr.edu. For information about in-person support, visit its.syr.edu/its_service_center.
• Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.
• Please make sure your contact information (including your current address for this semester) is accurate and up-to-date in MySlice. You can update your contact details and address information in the “My Profile” section.
• There is one additional piece of technology you’ll need every day: your mask! Stay safe. Stay healthy. Do your part.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

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• Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
• Review these student computer recommendations by school or college and prepare for your online academic experience, including ensuring you have the technology you’ll need (e.g., headset, webcam, etc.).
• Once you arrive, step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
• If you are a new student on campus, please visit its.syr.edu/welcome to learn about starting your computing experience at Syracuse University. We also have an IT refresher for returning students.
• Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.
• There is one additional piece of technology you’ll need every day: your mask! Stay safe. Stay healthy. Do your part.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

...

• Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
• Review these student computer recommendations by school or college and prepare for your online academic experience, including ensuring you have the technology you’ll need (e.g., headset, webcam, etc.).
• Once you arrive, step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
• Technical assistance is available from the ITS Service Center by calling 315.443.2677 or by emailing help@syr.edu. Go to its.syr.edu/supportsvc for hours of operation or to request help.
• Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.
• There is one additional piece of technology you’ll need every day: your mask! Stay safe. Stay healthy. Do your part.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

...

• Be sure to configure and verify you’ll have access to your multi-factor authentication methods prior to traveling to campus. You can manage or update your security verification methods at msmfa.syr.edu.
• Step-by-step instructions for connecting your laptop or cell phone to the University wireless network, AirOrangeX, can be found at answers.syr.edu/aox. To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
• Technical assistance is available from the ITS Service Center by calling 315.443.2677 or by emailing help@syr.edu. Go to its.syr.edu/supportsvc for hours of operation or to request help.
• New students can visit its.syr.edu/welcome to learn about starting their computing experience at Syracuse University. We also have an IT refresher for returning students.
• Visit the Online Success Toolkit throughout the semester. This toolkit features online learning recommendations, campus resources, helpful links and login locations.

To learn more about how to make the best use of technology, you can follow us on Instagram and explore Answers, Syracuse University’s technical knowledge base.

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Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats, including those disguised as job offers. The goal of these attacks is to get you to provide personal information, including information that would enable an attacker to gain access to your bank account. If you receive a suspicious email, please forward it to itsecurity@syr.edu. To learn more about keeping your personal information safe, check out these tips. 

As the semester approaches, be sure to visit the Online Success Toolkit, which features online learning recommendations, campus resources, helpful links and login locations. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

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Another important resource to consult throughout the semester is the Online Success Toolkit. This collection of resources promotes successful online learning for new and returning students alike. The toolkit includes online learning recommendations, campus resources, helpful links and login locations.

You can learn more about how ITS is helping students prepare for the fall semester by listening to the new episode of “Behind the Monitor,” the official ITS podcast. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

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OSS exists to create an environment where students feel supported as members of the Syracuse University community, whether on campus or online. To help students become familiar with the online environment, OSS provides a variety of resources related to your online academic experience.

You can learn more about how ITS is helping students prepare for the fall semester by listening to the new episode of Behind the Monitor, the official ITS podcast. You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

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You also can follow us on Instagram for tech tips and explore Answers, Syracuse University’s technical knowledge base. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

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Are you thinking about buying a new computer for next semester? There are a number of factors to consider—including what will work best for your coursework. Before you make a purchase, consult our list of computer recommendations for each school and college.

Regardless of your major, all students are encouraged to have a computer running Microsoft Office 365, which is free for active students. For details, please visit the Office 365 at Syracuse University home page.

As always, you can contact the ITS Service Center for technology-related questions. You also can follow ITS on Instagram for tech tips and tricks. Please continue to visit the Fall 2020 Open home page for the latest news, updates and guidance.

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As a Syracuse University student, you have access to a host of online resources and services—as long as your NetID password remains current. Fortunately, managing your password is an easy, self-service process.

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Remember: If lost or stolen, your password gives hackers a world of opportunity to access your personal and financial information. Make strong passwords for your accounts to keep your personal information safe.

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ITS has partnered with groups throughout the University to identify key resources and information to help you succeed online. From netiquette to information security, learn more about online learning and collaboration.

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ITS provides students with technology resources and services that support the University’s mission of promoting learning through teaching, research, scholarship, creative accomplishment and service. Learn more about the resources and opportunities available to you as a Syracuse University student.

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In the meantime, we will continue to update you each week on new and existing resources available to all students. You also can visit the Academic Continuity Resources toolkit and follow ITS on Instagram throughout the summer.

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All Syracuse University students are encouraged to have a computer running Microsoft Office or Office 365. Active Syracuse University students can download and install Microsoft Office desktop applications on up to five computers and five mobile devices for FREE. Learn more about Office 365.

Resources for New Students

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With the summer session in full swing, we will continue to provide you with tech tips and updates. Please visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. You also can follow ITS on Instagram.

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Throughout the spring semester, we collected frequently asked questions about the online learning environment from students and faculty. Do you have a question that we haven’t addressed yet? Send it to itscomm@syr.edu.

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Would you like to develop a new skill or refine one of your strengths this summer? LinkedIn Learning provides access to thousands of high-quality, on-demand courses. You can log into linkedinlearning.syr.edu with your NetID and password. More information, including a full user’s guide, can be found on the LinkedIn Learning at Syracuse University home page.

Managing Your Two-Factor Authentication

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. As always, you can contact the ITS Service Center for technology-related questions. Please also continue to visit Syracuse.edu/coronavirus for the latest news, updates and guidance.

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Available to all faculty, students and staff, Answers is a knowledge base of technical self-help information. The website’s content focuses on Syracuse University systems and technical services, including solutions to common problems, how-to instructions, FAQs and more. 

Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. In addition to our regular communications, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed throughout the summer. In addition to our regular communications, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, subscribe to the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

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ITS Service Center

As you work to finish the semester strong, remember the ITS Service Center is available to help with any tech-related issues. Just email help@syr.edu or call 315.443.2677. The Service Center also provides support via live chat available on Blackboard, Answers and the ITS website. 

Resources Available to New Alumni

Congratulations to all of our graduates! ITS has provided a variety of resources and services during your time at the University. Many of those services are still available for certain periods of time following your graduation.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, subscribe to the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

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End-of-Semester Time Management

As you work to finish the semester strong, you might find an increase in your workload. This could require additional studying, researching and writing. Create a study schedule, and try to stick to it in order to stay on track. Don’t forget to include time for tutoring or other academic support resources.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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Maximizing Your Grades

As you work to finish the semester strong, it’s a good time to review your syllabus. Double-check your due dates, announcements and class discussion boards to ensure you’re fully up to date. Adding some important deadlines to your calendar can help as a reminder.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages, check out the ITS podcast and follow ITS on Instagram and Twitter for updates and tips.

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Depending on your courses, the end of the semester could include final exams, group projects and more. Everyone is working from home, which might not offer the optimal environment. How can we finish well together? Read these suggestions for a strong finish.

Managing Online Learning

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Do you need a way to collaborate on group projects? Microsoft Teams is a chat-based collaboration tool that provides remote and dispersed teams the ability to work together and share information. You can utilize features like document collaboration, one-on-one chat, team chat (including video) and more. Microsoft Teams also is fully integrated with many other Office 365 services, such as PowerPoint, Excel, Word and OneNote.

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Please continue to visit the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you also can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Talk to your family about the importance of upholding your responsibilities as a student (e.g., the time commitments of reading, studying and participating in live sessions). For responsibilities at home, discuss sharing those tasks to the extent possible in order to focus on your academics.

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Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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As you might know, Syracuse University recently implemented Zoom for students, faculty and staff. The exponential increase in the use of Zoom nationwide has led to some “Zoombombing” incidents at other universities—episodes in which strangers intrude on meetings and disrupt distance learning. With some easily implemented best practices, you can avoid such unnecessary distractions, says Shiu-Kai Chin, a computer security expert and professor in the College of Engineering and Computer Science. The ITS Service Center also has compiled a helpful FAQ collection for Zoom users.

Netiquette: Agree to Disagree

Throughout the course of any online discussion, you might not agree with everyone’s perspectives. Agree to disagree in your exchange of ideas and opinions. Keep your interactions friendly and professional. Learn more about netiquette.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Establish a routine that guides you to your workspace or study area each day. This could be making a cup of coffee, getting dressed or going for a jog. Everyone is different, so find what works best for you.

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Wherever you are, we are here for you.

APRIL 7, 2020

We hope this email finds you well. We are proud to serve you and admire your dedication to your coursework and your community. You exemplify what it means to be Orange!

Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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When posting online, be sure to follow some basic netiquette guidelines. For example, enter a new subject to help classmates understand the flow of conversations and stay on topic. If your response is to one person, use their preferred or given name. Use complete sentences and clearly communicate your meaning without employing sarcasm or irony. It’s also a good idea to compose offline, edit and read aloud before posting to identify any opportunities for clarification or revision.

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The ITS Information Security department has seen scammers attempting to take advantage of the current COVID-19 crisis. Be suspicious of email that asks you to donate, provide personal information or “click here now” to avoid getting locked out of your account. We also have seen scam emails promising COVID-19 immunity, cures or treatments. If you think you have received a phishing or scam email, forward it to itsecurity@syr.edu. Read more about safe computing at home.

Accessibility Playlist on LinkedIn Learning

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We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: Be positive. We are all in a period of learning and adjustment. If your routine or schedule doesn’t work out, it’s okay to try something different. The goal is to find the combination that works best and be flexible within that. Utilize your community and support system as much as you can.

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Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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While you study remotely, make sure your personal computer is as secure as possible by using strong passwords, installing and updating patches, and making sure you use anti-malware software. Read more about safe computing at home.

Tips and Tricks to Manage the Online Transition

We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you study online, we will share tips to stay healthy and successful. Today’s tip: take a break. Devote time to clear your mind and step aside from your computer screen or your assignment. Take a walk, get some exercise, read for pleasure or talk with a friend. Be sure to set a timer to prevent your break from going on longer than anticipated.

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We hope you are adjusting well to the online learning environment. To that end, please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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We are all experiencing uncertain times that can lead to stress, worry and discomfort. As you transition to the online classroom, we will share tips to stay healthy and successful. Today’s tip: time management. Create and maintain a daily schedule that resembles as much of your on-campus academic schedule as possible. Your hours can change as needed each day depending on time zones, course meeting times or workload.

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In addition to resources made available by Syracuse University, we have published a list of academic resources from a variety of content providers (e.g., Adobe Creative Suite) in response to COVID-19. We also have compiled a list of internet service providers offering special plans or incentives.

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Is that unexpected part-time job offer real? Does a professor you’ve never met really need you to make purchases on his behalf? Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats. Check out these tips to keep your data and the Syracuse University community’s data safe and secure.

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Please continue to review the material available in the Academic Continuity Resources toolkit, which we will update as needed. In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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Is your recognized student organization looking for an online meeting space? Blackboard Organizations can serve as an online meeting space for information sharing, collaboration and communication.

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Drop-in help is now available for a number of physics courses Monday through Thursday from 1 p.m. to 7 p.m. EDT and from 1 p.m. to 5 p.m. EDT on Fridays. Learn more about academic coaching and tutoring opportunities available to you.

Blackboard Collaborate Training Session

You’re invited to join a 30-minute online training session about Blackboard Collaborate Ultra on Friday from 3 p.m. to 3:30 p.m. EDT. For more information, visit Answers.

Safe Computing Tips

Is that unexpected part-time job offer real? Does a professor you’ve never met really need you to make purchases on his behalf? Now more than ever, it’s essential to protect yourself against phishing attempts and other cybersecurity threats. Check out these tips to keep your data and the Syracuse University community’s data safe and secure.

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We hope this message finds you well. As classes resume online, please review the material available in the Academic Continuity Resources toolkit, which includes information on studying remotely, best practices for online education and more.

In addition to our regular communications each Tuesday and Thursday, you can refer to our archive of previous messages and follow ITS on Instagram and Twitter for updates and tips.

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You’re invited to join a 30-minute online training session about navigating the online learning environment and using Blackboard Collaborate Ultra. For schedule information, visit Answers.

Special Offers from Content Providers and Internet Service Providers

In addition to resources made available by Syracuse University, we have published a list of academic resources from a variety of content providers (e.g., Adobe Creative Suite) in response to COVID-19. We also have compiled a list of internet service providers offering special plans or incentives.

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Now more than ever, it’s essential to protect your information. Check out these tips to keep your data and Syracuse University’s data safe and secure.

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Remote Desktop Services (RDS) provide remote access to a Windows 10 operating system complete with University-licensed software applications. This service is intended for Syracuse University students, faculty and staff who have a stable broadband internet connection but do not have a pre-existing method for working remotely. Please note that you should use your local device for Blackboard (including Collaborate) to ensure the best experience. You can learn about the new Remote Desktop Services, as well as other remote access solutions, on Answers.

Student FAQs

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What should I expect and how do I best communicate in the online environment?
Refer to the Netiquette for Students guide on proper conduct and online communications. Your professor may set forth expectations around conduct, communications, use of the camera and microphone, use of the chat box, etc.

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How do I post in the discussion board?
Links and access to discussion boards are generally listed in the coursework folders and/or a Discussion Board section in the navigation pane.

You can find more FAQs on Answers. We will share additional questions and answers based on student and faculty feedback.

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The Office of Online Student Success has created the Preparing for Your Virtual Academic Experience toolkit, including a quick reference guide and tips for success in an online environment. Please remember the Office of Online Student Success is available to answer your questions as you familiarize yourself with this new experience.

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Once you log in to Blackboard, your course will be listed under My Courses on the landing page. Click on your course name to enter the course room and access material. If needed, you also will find access to Blackboard Collaborate Ultra by entering your course room for a virtual classroom.

You can find more FAQs on Answers. We will share additional questions and answers based on student and faculty feedback.

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