Content Comparison

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Click here for the full list of software installed on Whitman Remote Desktop

Known Issues

Microsoft Activation:

• When you are on an office and you receive the error below you will need to sign out of office and sign back in. For instructions follow this link: How to sign in and out of Microsoft Office in Whitman Remote Desktop

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RDS - Web User Interface Issues

• Going into Full-Screen mode (double-ended arrow next to the gear) can cause the connection to go black. This issue currently is known to affect all browsers.

  • Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
  • Workaround: set rds.syr.edu to download the .rdp file rather than using the in-browser experience - click the gear, then the radio button for "Download the .rdp file"
    • https://video.syr.edu/media/t/1_z8o4r8an
• Keyboard and Mouse input issues. This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.
  • Resolution: Utilize an alternative connection method to RDS (.rdp file).

Errors and Resolution:   "Connection Failed: The RDP file could not be downloaded.   If this keeps happening, please contact your system administrator"

Resolution:   Clear browser cache - and reload RDS.SYR.EDU. (How to clear your browser's cache.)

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