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How to access Remote Desktop?
Why do we have it?
We have Whitman Remote Desktop for three reasons:
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Going into Full-Screen mode (double-ended arrow next to the gear) can cause the connection to go black. This issue currently is known to affect all browsers.
- Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
- Workaround: set rds.syr.edu to download the .rdp file rather than using the in-browser experience - click the gear, then the radio button for "Download the .rdp file"
- Keyboard and Mouse input issues. This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.
- Resolution: Utilize an alternative connection method to RDS (.rdp file).
Errors and Resolution: "Connection Failed: The RDP file could not be downloaded. If this keeps happening, please contact your system administrator"
Resolution: Clear browser cache - and reload RDS.SYR.EDU. (How to clear your browser's cache.)