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If you are experiencing connection issues, you may have a better experience by downloading Whitman Remote Desktop's .rdp file and using the opening it with Remote Desktop Connection (if you are using Windows) and using Microsoft Remote Desktop application (if you are using a Mac) to open it.
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Ensure the "Download the rdp file" radio button is selected:
Next time you click on Whitman Remote Desktop's icon, it will instead download a .rdp file to your computer which you can then open and login.
If you wish to go back to using Whitman Remote Desktop within your web browser, simply go back into Settings and switch the radio button to "Open resources in the browser".
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Going into Full-Screen mode (using the double-ended arrow next to the gear) can cause the connection to go black. This issue currently is known to affect all browsers.
- Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
- Workaround: set rds.syr.edu to download the RDP .rdp file rather than using the in-browser experience - click the gear, then the radio button for "Download the RDP File.rdp file"
- Keyboard and Mouse input issues. This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.
- Resolution: Utilize an alternative connection method to RDS (RDP File.rdp file).