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Going into Full Screen mode (using the double-ended arrow next to the gear) can cause the connection to go black. This issue currently is known to affect all browsers.
- Resolution: Reload the browser page, you will be brought back into your active session after you log back in.
- Workaround: set rds.syr.edu to download the RDP file rather than using the in-browser experience - click the gear, then the radio button for "Download the RDP File"
- Keyboard and Mouse input issues. This is a local hardware compatibility issue --with varied models of laptops\desktops\keyboards\mice.
- Resolution: Utilize an alternative connection method to RDS (RDP File).