Please use this FAQ as a general guide to help you make your request to the iSchool's Marketing & Communications Request form.
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We have a two different forms you can use, depending on the nature of your request. Using these forms will add your update or projects directly into our queue.
- Website Update Request: use this form to report website bugs or request small updates , such as fixing a typo or a broken link, or updating information on a profile page.
- Project Request: use this form to request larger-scale projects which require design, copywriting, or other creative work.
Frequently Asked Questions
How is a Marketing and Communications Request different from an Orange Tracker/IT Ticket?
Use Orange Tracker if A request using the forms above will add it directly to the queue for the iSchool MarCom team. Orange Tracker is for when you have issues for the IT services team at the iSchool, such as classroom technology, your computer, software, or your phone system.
You should also send your digital sign submissions to Orange Tracker. Read our Digital Sign guide
A request to the Marketing & Communications board will add it directly to the queue to our Marketing & Communications team.
When I make a request to the Marketing & Communications Request Board, does that mean my project will automatically be completed by the deadline I requested?
A request is considered the official start of your communication with the Marketing & Communications team regarding your project. You will receive an immediate email confirmation confirming your request.
Depending on the nature and scope of the request, we may schedule a follow-up meeting to better understand your goals and discuss how we can best serve your needs.
How far in advance should I make my request?
We created a Lead Time Guide to help you best decide when to make your request. In general, the earlier you make your request with complete information, the easier it is for us to prioritize and properly plan for your request.
What information should I include in my Marketing & Communications request?
Please include all relevant documents as well as a deadline. We have updated the request form to allow for 3 file uploads within a request.
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