This page outlines the iSchool Technology Services’ practices, operations, and policies to ensure all staff and faculty are aware of obligations in relation to selection, usage, and safety when utilizing information technology within school.
Policies and procedures are accompanying to those established by Syracuse University Central ITS.
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Location and Hours
The IT office is located in Hinds Hall Building, room 002-M.
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The IT office is closed for holidays as issued by the University's Office of Human Resources.
Contacting IT Services
It is the user’s responsibility to report issues using the Orange Tracker system. Users should input tickets using these methods of delivery. The methods, listed by preference would be:
- Fill out the help-desk ticket form on my.ischool.syr.edu.
- Email your concern or problem to Orange Tracker via ischoolit@ot.syr.edu.
- Call 315-443-4490. This should only be used if the other methods are unavailable. This method is generally only available during standard office hours.
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