This page outlines the iSchool Technology Services’ practices, operations, and policies to ensure all staff are aware of obligations in relation to selection, usage, and safety when utilizing information technology within school.
Policies and procedures are accompanying to those established by Syracuse University Central ITS: https://policies.syr.edu/policies/information-technology/
Not finding what you are looking for? Visit our our Central ITS Services and Applications for for a full list of IT services.
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Location and Hours
The IT office is located in Hinds Hall Building, room 002-M.
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Name | Title | |
|---|---|---|
Roger Merrill | Director of Information Technology | rmerrill@syr.edu |
Michael Clarke | Director of Online Strategy | mmclarke@syr.edu |
James Powell | Instructional Technology Analyst | jmpowe03@syr.edu |
Katie Rook | Digital Content Manager | kglemanc@syr.edu |
Thuc Phung | Computer Consultant | tsphung@syr.edu |
Ryan Drescher | System Administrator | radresch@syr.edu |
Nick Lyga | Web Specialist | ndlyga@syr.edu |
Monya Ghabarou | Office Coordinator |
Contacting IT Services
It is the user’s responsibility to report issues using the Orange Tracker system. Users should input tickets using these methods of delivery. The methods, listed by preference would be:
- Fill out the help-desk ticket form on https://my.ischool.syr.edu.
- Email your concern or problem to ischoolit@ot.syr.edu.
- Call 315-443-4490. This should only be used if the other methods are unavailable. This method is generally only available during standard office hours.
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